I hate chargebacks

@will.rouse06

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Why it worked

The video resonates with other e-commerce sellers who have experienced similar frustrations with customer chargebacks, creating a sense of shared experience and validating their own negative experiences.

Summary

The creator expresses frustration with customers who file chargebacks, even when orders are delivered quickly. They recount an instance where a customer received an order in five days, despite the stated shipping time being 7-12 days, and still initiated a chargeback, which the bank sided with. This leads to a loss of product and ad spend.

Structure

1Expressing frustration with chargebacks
2Describing a specific chargeback incident
3Highlighting the quick delivery vs. stated shipping time
4Bank siding with the customer
5Lamenting the loss of product and ad spend

On-screen text

I hate chargebacks

Transcript

I hate chargebacks. I had a customer charge back on their order because the shipping time was too long. They claimed that their order was not received within the designated time of my shipping times. Not only does it say in my shipping instructions 7 to 12 days, they received their order in five. So not only did we do way better than we said we would, they still charge back because it took too long. And guess what? The bank sided with them, of course. I just hate customers like that because now they just have a free product for no reason and it's like, come on. Where's my ad spend? Cost of goods?