These are going to be the steps I use every time I needed to get an IRS agent on the phone.

@chrishunthetaxpro

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Why it worked

The video provides high-utility, actionable information that solves a common, frustrating pain point for the audience, making it highly shareable and saveable.

Summary

The creator provides a step-by-step guide on how to navigate the IRS phone menu to reach a live agent. The instructions are displayed as text on screen while the creator speaks.

Structure

1Identify the problem of reaching an IRS agent
2Provide specific phone menu navigation steps
3Offer to answer further questions in comments

Call to action

Comment if you guys have any more questions.

On-screen text

Replying to Sandy Hearts How to get a live IRS agent on the phone. Steps to get IRS Agent on the phone! Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line. So after first choosing your language, then do NOT choose option 1 (refund info). Choose option 2 for "personal income tax" instead. Then press 1 for "form, tax history, or payment". Then press 3 "for all other questions." Then press 2 "for all other questions." - When it asks you to enter your SSN or EIN to access your account information, don't enter anything. - After it asks twice, you will get another menu. Then press 2 for personal or individual tax questions. It should then transfer you to an agent.

Original caption

Replying to @Sandy Hearts How to get a live IRS agent on the phone. #taxtip #irshelp

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Transcript

These are going to be the steps I use every time I needed to get an IRS agent on the phone. They work in this exact order. Comment if you guys have any more questions.