Project Consultation As a custom software dev. pt.1

Hello. Hello, let me call. Hi, and then, let me know. Okay, let me know. No. 1 is ticketing system. Una yung ticketing system muna. How do you envision this ticketing system? Ano bang ginagawa nito, pards? Per system owner, meron tayong Viber group chat. Sa Viber group chat, nandoon yung ating ah, Project Manager, yung lead technician natin, saka yung after sales technician natin. Ah, all of the concerns and ah, inquiries or any clarification ng system owner regarding dun sa system niya, minemessage dun sa Viber group chat. Now, what we would want is magkaroon tayo ng line of communication na kumbaga pwedeng, I don't know, kung paano yung system owner is makakapag gawa ng ticket and then yung ticket na yun, yung papasok sa after sales technician para gawan niya ng aksyon. So the problem that my client is currently facing is wala silang streamlined way of communicating with their current clients. Ang current mode of communication nila is through Viber, wherein gumagawa sila ng group chat, andun yung client nila mismo, andun yung managers, andun yung system consultant, and etcetera. It's very inefficient kasi they'll need to create a group chat for each client. I'll show you the result of my consult and what the solution I provide for my client in the next part. Okay, so ang idea ko, brother, I'll create a new page sa CRM. Let's call it tickets. In those tickets, we arrange it each one by client. They can submit a ticket sa website directly. So gawa tayo ng separate website nila. Let's call it ah, client support niyo ng Salinas Solar. So that way, um, dun na lang sila magsasubmit, dun na rin sila makipag communicate directly para at least 1 to 1 na yung ticketing system niyo. Hindi na email, hindi na messages, directly na sa CRM. Like, do we have to, ano pa, parang nabanggit ko po, do we have to create another set of like website? I think this is the best approach, kasi at least hindi na kayo nakasalalay sa ibang tools pa, para hindi kayo pababayaan. Okay, yung tanong ko diyan, pards. Ah, first of all, paano makakapag send yung client? Paano ba yan? Magshoshoot sila ng email? Magtetext sila, ano, bro? Directly sa website. So, okay. Very good, very good. So, baka may landing page silang gagawan, or, oo. Oo, so kunyari yung website support.salinassolar, ganun. Pag pumunta sila dun, input lang nila yung number nila or yung email. Lagyan natin ng password para secure. Pagka log in nila, they can create a new ticket, or they can view yung mga current tickets nila. Then, okay. Per each ticket, merong conversation. So, dun na siya pwedeng makipag message directly with yung after sales niyo, and yung after sales niyo, dun na rin makikipag message directly sa ticket na yun. Diretsong lahat sa iisang platform. Sure. Sure, sure, sure, sige. I think that sounds good. Sige. Sounds good, pare. Sounds good. So the solution I provided for my client is meron silang landing page na ticketing system for their clients para mahandle ng after sales nila. So yung ticketing system na yun is integrated directly with a customized CRM that I already built for them, para iisang system na lang yung gagamitin nila. They don't have to diverge from our existing system and use another different software. So, isa yun sa mga pinaka benefit ng custom implementation is you ask for the software, you get it. Hindi mo na kailangan humanap ng software, hindi mo na kailangan isync yung data between two points. You ask it, we sync it automatically, customize to your business. So that's the solution I provided. If interesting to para sa inyo, let me know. I'll post more client content soon, providing my technical consult, and paano ko naconvert yung mga business requirements into technical requirements.