UPDATE. IN MY LAST VIDEO,

@the_diamond_diary

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SoundTikTok sound · original sound - the_diamond_diary

Promoted product

FEELOOK Art canvas

Why it worked

The video provides a positive resolution to a customer service issue, showcasing the brand's responsiveness and commitment to quality, which builds trust and encourages positive sentiment.

Summary

The creator provides an update on a previous issue with a Feelook Art canvas. After contacting the company, they confirmed it was an isolated case and are sending a replacement canvas, highlighting their good customer service.

Structure

1Update on previous issue
2Contacted Feelook Art
3Issue confirmed as isolated
4Replacement canvas sent
5Praise for customer service

Product placement

FEELOOK ART (ACTS) - The company that produces diamond painting canvases. Removing it would change what happens in the video because the video is about an issue with their product and their customer service resolution.

Original caption

Progress Diary Entry 70 🎉💎 Quick update on the @FEELOOK Art Official canvas issue! After less than a day of investigating, they confirmed that this was just an isolated case with that batch. Feelook Art immediately stepped up and decided to send me a full replacement canvas! 🙌 Their customer service team moved so fast and was so proactive in resolving everything—that is how you know a company truly cares about their crafters! 💖 Sticking with a brand that backs up their quality makes all the difference. Huge thanks to Feelook Art for handling this so smoothly! I can’t wait for the replacement to arrive so we can get right back to placing those drills! 🎨✨ #diamondpainting #feelookart #customercontentment #craftcommunity #diamondart

More from @the_diamond_diary

On-screen text

UPDATE. IN MY LAST VIDEO, I EXPLAINED WHY THIS CANVAS FROM FEELOOK ART DIDN'T WORK FOR ME. I EMAILED FEELOOK ART RIGHT AWAY ONCE I NOTICED THE ISSUE AND THEY RESPONDED VERY QUICKLY. AFTER A DAY OF INVESTIGATION, THE ISSUE ON THIS SPECIFIC CANVAS WAS TAGGED AS AN ISOLATED CASE. OUT OF ALL THE CANVASES PRODUCED IN THAT ONE BATCH, THIS CANVAS THAT I GOT IS THE ONLY ONE WITH THE ISSUE. AND FEELOOK ART AND TOLD ME THAT THEY'RE GONNA SEND ME THE SAME CANVAS. KUDOS TO FEELOOK ART FOR HAVING A REALLY GOOD CUSTOMER SERVICE. NOW THAT'S WHEN YOU KNOW IF A COMPANY CARES ABOUT THEIR CUSTOMERS.

Transcript

I have one update. In my last video, I explained why this canvas from Feelook Art didn't work for me. I emailed Feelook Art right away once I noticed the issue and they responded very quickly. After a day of investigation, the issue on this specific canvas was tagged as an isolated case. Out of all the canvases produced in that one batch, this canvas that I got is the only one with the issue. And Feelook Art and told me that they're gonna send me the same canvas. Kudos to Feelook Art for having a really good customer service. Now that's when you know if a company cares about their customers.