@laundry.on.grove — 90x breakout

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How would you handle this situation?

@laundry.on.grove

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Why it worked

The video taps into a common problem for small business owners (difficult customers/situations) and creates engagement by asking for audience input, making viewers feel like they are part of the solution.

Summary

The creator, a laundromat owner, describes a challenging situation where a customer dropped off several bags of extremely smelly, moldy, and possibly animal-peed-on clothes and linens. Despite washing them with high heat and powerful detergent, the items still smelled rancid, leaving the creator unsure how to handle the situation and seeking advice from viewers.

Structure

1Introduction of a difficult customer situation
2Description of the extreme smell and condition of the items
3Attempted cleaning with high heat and detergent
4Failure of cleaning to remove the smell
5Seeking advice from the audience

Call to action

Comment with your take.

On-screen text

How would you handle this situation? A customer dropped off several bags of clothes and linens. They assured me no stains and all was business as usual. When I opened the bags I thought I was going to die it was SO smelly. I had to run outside and gagged. I held my breath to be able to load the washing machines. Every item was moldy or peed on by an animal. The worst part is that even after a heavy wash cycle with high heat and powerful detergent, it STILL smelled rancid. What would you do?

Original caption

I felt so bad about this situation and the customer was so nice. I struggled with how to handle it so I’m curious what everyone else would do? Would you say something? Wash it again? Charge extra? Refuse the order? Comment with your take. #laundromatowner #laundromat #smallbusinessowner #newbusiness #SmallBusiness