on

So I found on how Jet2 told my dad that he couldn't come on our family holiday. Everything was fine, and we got to the airport, we're at Manchester Airport and we got to the front of the line that they told us that my dad can't come through. We were all really confused because our passports weren't expired. My dad's passport didn't expire until March 2027. However, because his passport was more than 10 years old, they couldn't let him through. Obviously, because we didn't know about this, and it also wasn't on the Jet2 website. We went to speak to Jet2. We wanted to know if we can change it, if we can get an emergency passport. Basically, we went to talk to them about what options we had. They said you should have checked the website. We did. There was absolutely nothing on Jet2's website that says about your passport being more than 10 years old. What it does say, though, is that you need to check the government updated policies. Who is checking the government website before the holiday? So I kicked off with Jet2 at the help desk. They were not being helpful at all. They were very dismissive, they were very rude. So I did kick off with them and I said, there's nothing on the website about this. Well, they said, you know, when you're booking a ticket, you have to put in your passport details, you do the expiry date, the issue date and obviously the date that you're traveling. Jet2 did not flag that this was going to be an issue. And another lady did come over and calm and she was very calm, she was polite, she understood the situation. So that one lady who actually did help us and was actually understanding of how upsetting this was. Thank you. Everyone else at that help desk, you really need to find a new job because this is not the job for you. We did tell us that we can get an emergency passport in five days. There was no point in my dad doing that because by then the holiday would be basically over. If we asked if there was anything Jet2 could give us so that my dad could take things out of his luggage and then take them home. They gave him a plastic bin bag. So he was walking out the airport, getting a taxi like a homeless person. No rule. We had no idea about this rule and everyone we've spoken to since this happened has had no idea about this rule. This is just for anyone who has a red passport, if it's more than 10 years old, then you can't leave the country. Something I did forget to mention as well is that my dad actually went to check the post office can you get your passport renewed. And they asked him why he was getting it renewed. They told my dad that his passport was fine. They didn't do anything about it. So really this isn't my dad's fault. It's none of our fault. It's the post office and Jet2. Jet2 didn't make it clear on their website and the post office didn't tell my dad that he needed a new passport. So we will not be flying with you again. I strongly suggest that you update your website. We had gone through security, we were boarding the flight. I actually spoke to a gentleman there who worked for Jet2. He told us that they had turned away 10 people already for the same situation. Clearly, it's not spoken about enough. That is the story on how my dad wasn't allowed on our family holiday. I can't stress this enough. If you have a red passport, please check it.