Why it worked
The post provides a practical, actionable template for a common consumer grievance, empowering viewers with a clear process and legal backing to address potential issues with their energy suppliers.
Summary
This post provides a template letter to send to an energy supplier requesting proof of energy supply and contractual agreement. It advises withholding payments until satisfactory documentation is provided, citing relevant legislation.
On-screen text
Dear Sir/Madam,
Request for Proof of Energy Supply
I am writing to formally request proof that E.ON is supplying energy to my property at the address above. I have concerns about the validity of the energy supply and require evidence to confirm that you are, in fact, providing electricity and/or gas to my premises.
Under The Electricity Act 1989 and The Gas Act 1986, it is the legal responsibility of energy suppliers to provide clear documentation regarding the energy supply, including evidence of a valid contract and accurate metering for the supply of electricity and/or gas. I kindly ask you to provide the following:
1. Proof of Energy Supply – Please provide documentation that confirms E.ON is legally supplying electricity and/or gas to my property. This should include relevant supply agreements, meter readings, and records of energy supplied.
2. Evidence of Contractual Agreement – Please provide a copy of the energy supply contract or agreement that shows my consent to receive services from E.ON, including any terms and conditions, as required under The Consumer Protection from Unfair Trading Regulations 2008 and the Electricity (Consumer Protection) Regulations 2015.
3. Metering and Billing Information – Please provide evidence that the meter readings provided correspond to the energy supplied by E.ON. I would also appreciate details on how my energy consumption is being measured and recorded.
Until I receive the above documentation and am satisfied that E.ON is, in fact, providing my energy supply in accordance with the relevant regulations, I must inform you that I will withhold any further payments. I am entitled to ensure that I am being charged accurately and fairly under The Electricity and Gas (General Conditions of Supply) Regulations 2002, which requires suppliers to ensure the accuracy of billing and transparency of charges.
Please be advised that I will not make any further payments towards my energy account until you provide satisfactory evidence that E.ON is responsible for supplying my energy under the relevant legislation.
I look forward to receiving your prompt response with the requested documentation.
Yours faithfully,
Name
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