@lady_leigh_thrifts — 71x breakout

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Depop feedback REMOVAL!

@lady_leigh_thrifts

1.4K followers · usually 383 views a post

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Why it worked

The video provides a highly actionable, step-by-step solution to a common pain point for sellers on the platform, using real screenshots to build credibility and trust.

Summary

The creator demonstrates how to successfully request the removal of inaccurate buyer feedback on the Depop platform. By providing screenshots of the original listing and maintaining a factual tone, the creator shows how they got a negative review removed and restored their 5-star rating.

Structure

1Identify the problem of negative feedback
2Show the original listing description as evidence
3Display the initial automated response from Depop support
4Show the follow-up response from a human agent
5Confirm the feedback was removed
6Provide tips for viewers to handle similar issues

Product placement

Depop: (a) it ACTS — the creator uses the Depop Help/Assistant interface to request feedback removal, and the platform's support team processes the request and removes the feedback. This is the central action of the video. Removing the name would change the video as it is a specific tutorial on using Depop's support tools.

On-screen text

Depop feedback REMOVAL! I went from 5 to 4.9. Buyer :)) Sweater is beautiful shipping was quick and item was packaged well. It described as cropped but actually had been cared for incorrectly and had shrunk. Today So now what? shot your description. lady_leigh_closet Saks Fifth Avenue Womens Large Cashmere Sweater Light Blue Quiet Luxury Cozy Cozy and comfortable pullover knit sweater from Saks Fifth Avenue. This light blue sweater is made with soft, comfortable, and lightweight 100% cashmere yarn. Perfect with any pair of pants, jeans, or a skirt! Great for casual styles, outdoor wear, and more. Tagged Large. -Pit to pit: 21" flat (42" overall). -Length, front: 21". -Length, back: 22". Condition: Smoke free, pet free. Minim -Write plainly to depop stating the facts. -Use buyer & seller (not I, her, him, etc) -highlight important pieces from description, such as measurements or condition. Also never said it was cropped??? The 1st response. Depop Assistant (Depop Help) 6 Sept 2026, 15:59 BST We've passed your issue to one of the team. We're currently experiencing high volumes, but they'll look into it and will respond in the next 72 hours. If you want to send any more info to help them solve it, just reply to this email. Depop Assistant 2nd response made me feel better lol Depop Assistant (Depop Help) 6 Sept 2026, 15:59 BST Hi there, Thank you for reaching out and for providing the screenshots. I understand you're concerned about receiving feedback that you believe is inaccurate. I'm going to hand this over to one of our agents so they can review the listing details and the feedback against our guidelines and take it from here. Thanks Depop A I sent depop: -a screenshot of my description -reminded them I added measurements for the buyer -added that I felt the buyer's feedback was inaccurate and against terms of service. Jed C. (Depop Help) 7 Sept 2026, 00:44 BST Feedback removed. Hey Kristen, Thanks for getting back in touch and sharing the feedback left on your account. I'm really sorry to hear about the negative experience this caused. Although the feedback doesn't directly violate our Feedback_policy—which explains that we remove feedback that is abusive or doesn't reflect a user's genuine experience—we've decided to remove it on this occasion as a gesture of goodwill. We understand how much effort you've put into building a good reputation with us, and we hope removing the feedback helps resolve this issue for you. Please keep in mind that, going forward, we'll only be able to remove feedback when it meets the specific criteria outlined in our policy. Don't worry, both you and your buyer are covered by Depop Protection. If you're encountering some feedback problems, simply state the facts and don't get emotional. Provide proof you did your job and Depop will handle the rest. Back to 5

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So I knew this was possible with eBay (I’ve only had to use this tool once), but I have recently discovered that Depop also has a process for feedback removal. ⭐️You can only use this tool if your review is 3 stars or LESS from the buyer. ✅ State the facts, do not overcomplicate things. ✅ Use “buyer” and “seller.” Do not use pronouns. ✅Add a screenshot of your item description, as well as any relevant photos (if you have pictures of measurements). I added a screenshot of the buyer’s review, as well as my listing so I could back up my case. ✅ Be patient. Depop said 72 hours, and it took less time. 🤔 Was this a helpful tip? Am I the only one who didn’t know Depop would help with feedback removal? #reseller #resellertips #depopseller #depop #resellercommunity