Why it worked
The video leverages a highly relatable pain point for resellers—dealing with difficult buyers—which encourages engagement and advice-sharing in the comments.
Summary
A reseller shares a frustrating message from a buyer claiming a package was not received over a month after it was marked as delivered. The creator contemplates using Depop's support features to resolve the dispute.
Structure
- 1Displaying a message from a buyer claiming non-receipt
- 2Highlighting the long delay since the shipping date
- 3Asking the audience for advice on how to handle the situation
- 4Mentioning Depop as the platform for potential resolution
Product placement
Depop: (a) ACTS — the creator is considering using the platform's support or dispute resolution features to handle a problematic buyer. Removing this name would change the context of the creator's proposed solution. eBay: (b) APPEARS — mentioned in the creator's bio as a platform they use. Poshmark: (b) APPEARS — mentioned in the creator's bio as a platform they use.
On-screen text
This was shipped JULY 6.
Aug 29 2026
Hi, I am just now reading your message. I have not received a package
What would you do?