Why it worked
The story is emotionally resonant and taps into a shared historical event, making it relatable and memorable for a wide audience. The specific detail of being charged for water in a crisis highlights a perceived lack of empathy, creating a strong narrative hook.
Summary
The creator shares a story about their aunt's negative experience at Starbucks following the 9/11 attacks. Despite being covered in debris and needing to wash, the aunt was still charged for bottled water, leading to her aversion to the coffee chain.
Structure
- 1Aunt's proximity to 9/11 attacks
- 2Seeking water at Starbucks
- 3Starbucks charging for water
- 4Aunt's lasting aversion to Starbucks
Product placement
Starbucks: (a) it ACTS - the interface is operated, it generates or edits something, a visible result comes from it, or someone says what it does for them. Removing it would change what happens in the video.
On-screen text
To this day, my aunt won't
go to Starbucks because
she was across the street
when the towers fell and
ended up covered in
debris. When she went to
the nearest Starbucks to
ask for a cup of water,
they still insisted on
charging for bottled
water, even though she
had a face and mouth full
of debris she wanted to
wash away.