I saw the order come in and I was shocked!

@ilovechamoy

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Selling · Ecom Product

I Love Chamoyseen in 13 videos →https://ilovechamoy.com/collections/all-products ↗

Why it worked

The video works by showcasing genuine customer appreciation and a personal touch from the brand owner. The surprise of a large order and the owner's direct call to thank the customer creates a relatable and heartwarming narrative that highlights excellent customer service and brand loyalty.

Summary

The owner of I Love Chamoy calls a customer who placed a surprisingly large order of 96 bags of candy. The owner expresses gratitude and offers to include a new flavor and other items as a thank you.

Structure

1Reacting to a large order
2Identifying the customer and brand
3Expressing gratitude and offering a gift
4Discussing a specific product flavor
5Concluding the call and reflecting on customer interaction

Product placement

The video prominently features the 'I Love Chamoy' brand, specifically the low sugar Chamoy mango candy and the Chamoy pickle flavor. The owner calls a customer who placed a large order, showcasing the product and the brand's customer service.

Original caption

Cold calling a customer that placed a very interesting order… 👀 But for real, thank you. All of you made this dream come true. #smallbusinessowner #customerservice #chamoy #sugarfree

More from @ilovechamoy

Their other posts in the index, biggest breakout first.

On-screen text

I saw the order come in and I was shocked! Someone just bought 96 bags of our low sugar Chamoy mango candy 96 BAGS! NEW PRODUCT 70 CALS PER BAG 80% LESS SUGAR LOVE CHAMOY CANDY CHAMOY MANGO FLAVORED GUMMY BEARS 1.6 OZ (45G) 80% LESS SUGAR 60% LESS CALORIES 40% LESS CALORIES Hello. Is this Madison? It is. Hi, this is Annie from I Love Chamoy. I'm the owner of the brand and I just saw your order come in. Yeah. just wanted to call you and say thank you. THANK YOU! I'm so happy you called. I also saw that you've ordered the chamoy before, but there's one flavor that you haven't tried, so I'm gonna include it in the order and then a couple of other things for you guys to enjoy. Yeah, the Pickle Chamoy is awesome. That's actually the only one I've been able to open so far at home, and it's so good. Oh, beautiful. I'll throw in a couple more of those then. Thank you. I appreciate it. Awesome. Bye Madison, thank you. Have a good day. Bye. She was so nice. She was so nice. I get shy speaking to customers because it's like, what do you mean you're buying my product? What do you mean? Thank you!

Transcript

I saw the order come in and I was shocked! Someone just bought 96 bags of our low sugar Chamoy mango candy and I want to call them. Also, this is in New Hampshire. And I look a mess, thus is the life of an entrepreneur. Hello. Hi there, is this Madison? It is. Hi, this is Annie from I Love Chamoy. I'm the owner of the brand and I just saw your order come in. Yeah. Just wanted to call you and say thank you. THANK YOU! I'm so happy you called. I also saw that you've ordered the chamoy before, but there's one flavor that you haven't tried, so I'm gonna include it in the order and then a couple of other things for you guys to enjoy. Yeah, the Pickle Chamoy is awesome. That's actually the only one I've been able to open so far at home, and it's so good. Oh, beautiful. I'll throw in a couple more of those then. Thank you. I appreciate it. Awesome. Bye Madison, thank you. Have a good day. Bye. She was so nice. She was so nice. I get shy speaking to customers because it's like, what do you mean you're buying my product? What do you mean? Thank you!