Customer Complaint No ICE

@fredsapplianceacademy

30.2K followers · usually 520 views a post

Views

16.6K

Likes

47

Comments

5

Shares

0

SoundTikTok sound · original sound - fredsapplianceacademy

Promoted product

Fred's Appliance Academy

Appliance Repair Training

7 videos

Why it worked

The video works because it provides a relatable, real-world troubleshooting scenario that highlights the practical, hands-on nature of the training offered by the academy.

Summary

An appliance technician troubleshoots an ice maker issue with a customer, discovering that the device was simply turned off. The video serves as a practical demonstration of the training provided by Fred's Appliance Academy.

Structure

1Technician identifies the customer complaint of no ice
2Technician inspects the ice maker and realizes he missed the switch
3Technician asks the customer if the ice maker was turned off
4Customer explains a previous technician's advice about the switch

Original caption

Took Me Way Longer Than It Should Have #fredsapplianceacademy #appliancetechnician #tradeschool #appliancerepairtraining #icemaker

More from @fredsapplianceacademy

Product placement

The video features the branding of Fred's Appliance Academy at the end, which is the school providing the training shown.

On-screen text

Customer Complaint No ICE My Brain Missed this I was focused on getting the shot not the icemaker

Transcript

Customer Complaint No ICE. It's still expensive, just two little plastic trays, six bucks. Should have went to the Dollar Tree. It goes, you look at the ice cubes and it goes, why do you not have no ice? My brain missed this, I was focused on getting the shot not the icemaker. Sorry, is that an icemaker? No. Oh, we damn. What causes it sometimes not to make ice? Well, right now, did you guys turn the icemaker off? No, we haven't touched it. I wouldn't know how to turn it off. All I know is it's no ice. Yeah, every time they've been out, I mean, I don't know, you know, what they do. Well, I don't know. It was, they said it was, it was off. It was off. It was off. Yeah. In fact, don't quote me, but the last time they were out, or maybe the first time after we bought it, the one guy said to us, did you turn the switch off? And I go, we don't even know what a switch is at. He goes, well, it's off. He goes, if this ever happens again, just push the switch on the on position. But he never showed us where it was and what to do. Okay. So I told Charity, I said, I hate to pay all that money and all we had to do was turn the switch on. What would make the switch go off?