Guests left refrigerator like this at our airbnb

@rental.cashflow

238.6K followers · usually 17.9K views a post

Views

160.6K

Likes

401

Comments

10

Shares

7

SoundTikTok sound · original sound - rental.cashflow

Promoted product

Waivo

Why it worked

The video taps into a common pain point for Airbnb hosts: guest-caused damage. By showing a relatable scenario and offering a clear solution with Waivo, it provides value and encourages engagement through a question at the end.

Summary

The creator shows a refrigerator with broken shelves and drawers left by guests at their Airbnb. They then introduce Waivo as a solution for vacation rental damage protection, explaining its benefits and how it works. The creator asks viewers for their opinions on how they would handle such a situation.

Structure

1Show damaged refrigerator left by guests
2Explain the problem of guest-caused damage
3Introduce Waivo as a solution
4Explain Waivo's process and benefits
5Ask viewers for their opinions

Original caption

Refrigerator did not deserve this... As a host, I see things get broken all the time. The reality is, you have new people coming into a place that they've never been to before. Maybe they're on vacation. Maybe they have kids who are excited to be there. Accidents happen. When things get damaged, who pays for it? I recommend @waivo_ because they understand this business. They respond quickly, and I don't have to involve guest (nobody wants to do that over an accident, like a refrigerator shelf). *NOTE: THIS IS A SKIT DESIGNED FOR EDUCATIONAL PURPOSES. IT IS NOT FROM A REAL GUEST INTERACTION. #guestdamage #airbnbhost #hostingtips #airbnbissues #vrbohost

More from @rental.cashflow

Product placement

Waivo: It is a company that provides vacation rental damage protection. It acts by offering protection plans backed by insurance to hosts, ensuring they don't become setbacks from unexpected events. The video shows its website and mentions its service. Removing it would change the video's promotional aspect. Blue Bonnet: It is a brand of butter. It merely appears in the refrigerator. Removing it would not change what happens in the video. "Ice Master": It is a feature of the refrigerator, likely the ice maker. It merely appears. Removing it would not change what happens in the video. "Twin Cooling": It is a feature of the refrigerator. It merely appears. Removing it would not change what happens in the video. DeWalt: It is a brand of power tools. It is used to fix a couch. It acts by being operated to screw in a part of the couch. Removing it would change the video's demonstration of repair. Airbnb: It is a platform for booking accommodations. It is mentioned as the context for the damaged refrigerator. It merely appears as a concept. Removing it would change the video's context.

Call to action

Book a Consult

On-screen text

Guests left refrigerator like this at our airbnb

Transcript

Guests left refrigerator like this at our airbnb. We just had 10 guests check out after spending the last four nights at our Airbnb and I walk in to find the refrigerator like this. They literally broke in multiple places. This tray and this one's broken too. And then this one down here is missing the entire front of it. One thing I've learned as a host is that things will get broken sometimes. It's accidental, sometimes it's intentional. I've got to get this fixed right away because I have guests coming in. This is why I'm a big fan of a company called Waivo. Waivo is guest damage protection and it's designed specifically for short-term rentals. All that they ask for is a couple photos of the damage and any receipts if I have them. And I'm guaranteed to hear back within just two days. Not to be said with you guys, this is just a skit. But in five years of hosting, I've had four separate times where a refrigerator drawer has been broken by a guest. One time they actually broke the shelf. But regardless of what happens, you need to replace damaged items quickly. And paying for everything out of your own pocket is not the solution. I'm just curious what you guys think. If you walked into an Airbnb after a group stayed there and they had broken a refrigerator shelf or drawer or whatever, what would you do?