ANOTHER UPDATE FOR VERIZON.

ANOTHER UPDATE FOR VERIZON. I HAD TO CHAT ON FRIDAY BECAUSE I KEPT WATCHING MY ACCOUNT AND NOT SEEING ANY OF THE, CHARGES REVERSED OR NEW DISCOUNTS APPLIED. I HAD TO CHAT ON FRIDAY IN THE CAR, ESCALATED TO A MANAGER OR SUPERVISOR TO GET THE UNIVERSAL CHARGES REMOVED. AND I ACTUALLY SAW THIS LIFETIME UPDATE IN MY APP ON MY SO IF YOU'RE STILL WAITING AND SOMEBODY'S LIKE, OH, THEY'RE COMING, THEY'RE COMING, CHAT BACK. AND I'VE USED CHAT INSTEAD OF CALLING, AND I HAD TO ESCALATE IT TO A SUPERVISOR. THEY WERE VERY FRIENDLY, I WAS VERY NICE, UM, AND THE SUPERVISOR WAS ABLE TO REMOVE THE REVERSAL CHARGES ON MY ACCOUNT IN REAL TIME. AS FAR AS ADDING BACK THE ORIGINAL DISCOUNTS THAT IS STILL WITHIN A TICKET. IT'S BEEN ESCALATED. THEY TOLD ME IT COULD TAKE ONE TO TWO BILLING CYCLES FOR THAT TO GET DONE. I'LL LET YOU GUYS KNOW WHAT BUT RIGHT NOW, IF YOU'RE HAVING THOSE REVERSAL CHARGES ON THERE AND YOU'RE NOT GETTING THEM REMOVED, JUST CONTINUE TO TRY CHATTING BACK, WHEN YOU'VE GOT SOME FREE TIME, CAUSE I KNOW IT TAKES A IT WASN'T TERRIBLE. TOOK ME ABOUT 20 MINUTES OR SO, BUT CHAD HAS BEEN MY BEST FRIEND. GOOD LUCK.