On-screen text
An official website of the United States government
Here's how you know.
U.S. Citizenship and Immigration Services
Menu
Close
My Account
Home
Inbox
Profile
Settings
Account actions
Ask USCIS
Tools
Citizenship
Sign out
All Messages
i
Use our self-help tools to get answers faster
Due to a large volume of inquiries, it may take us longer than expected to respond to your message.
Before sending a message, see if your question can be answered more quickly using any of our self-help tools.
• If your case is outside normal processing times, you can submit an Outside Normal Processing Times request to request more information. This message will go directly to the office processing your case.
You can check the processing time for your case type and find out if your case is outside normal processing times.
You can also submit an inquiry directly to the office processing your case if you:
Did not receive a notice or a document in the mail;
Need to correct a typographic error on a notice, document, or card; or
Need to request appointment accommodations.
• Before inquiring about the status of your case, please check your Case Status tab on your home page or check Case Status Online.
New Message
You must complete all fields with an asterisk (*) to submit this form.
Case receipt number *
Receipt number - 1001612312345, Form I-765
Receipt number - 1001612312345, Form I-821D
my.usci.gov
Which issue do you need help with? *
I want to request expedited processing on my case
I did not receive my secure document, notice, or card
I need to reschedule my appointment
I want to withdraw my petition or application
my.usci.gov
Which of these items did you not receive? *
Notice
Card
Document
Check for notices in the Documents tab for your case
You can view and print notices by navigating to your case on your home page and accessing the Documents tab.
Which notice was not received? *
Receipt notice
Biometrics appointment notice
Request for Evidence (RFE)
Interview notice
Oath Ceremony notice
Intent to deny/revoke notice
Decision notice
my.usci.gov
ZIP code *
Provide a 5-digit ZIP code.
You must provide a response.
Phone number *
USCIS requires a contact phone number so we can call you regarding your request for assistance, if needed.
Provide a 10-digit phone number.
You must provide a response.
Would you like to receive text messages? *
Before we call you, USCIS can send a text message to confirm your availability to receive phone calls. If you would like to receive these text messages, you must provide a mobile phone number. Standard SMS/text messaging rates may apply.
Yes
No
my.usci.gov
Send
Cancel
DHS Privacy Notice