@chuma_the_ai_coach — 21x breakout

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Call centre agents

@chuma_the_ai_coach

17.7K followers · usually 2.3K views a post

Views

49.1K

Likes

2.8K

Comments

169

313

View velocity

+12.6K views over 27.9d · ~452/day · 9 observations

Why it worked

The video addresses a timely and concerning issue for a specific demographic, offering actionable advice and a sense of urgency, which likely resonated with viewers and encouraged sharing.

Summary

The video warns call center agents in South Africa about job losses due to the rise of AI. It advises them to upskill or transition into higher-skilled roles to remain competitive in the evolving job market.

Structure

1Warning about AI impacting call center jobs
2Examples of companies cutting jobs due to AI
3Advice to upskill or transition to higher-skilled roles
4Emphasis on companies saving money with AI

Product placement

news24: it is a news outlet that publishes articles. It merely appears as a watermark on the article shown in the video. Removing it would not change what happens in the video. Genius: it is a brand name on the creator's shirt. It merely appears. Removing it would not change what happens in the video.

On-screen text

Call centre agents !!!!!!!!!!

Transcript

If you're a call centre agent working in South Africa, please listen up. The AI job market cuts have started and they've started with the call centre agent jobs. It therefore means that if you are working in this industry, you need to start upskilling yourself. I can mention a few companies such as the Commonwealth Bank of Australia, Uber, Microsoft, and even here at hotels that have started using AI and started cutting jobs in this sector. So please, please, please look into careers you can transition into, upskill yourself and do whatever it takes. Now, of course, there's a separate conversation about BEE and also, of course, the legality of this. But companies are always going to explore those options because it saves them a lot of money. So the best way you can protect yourself is to either upskill yourself or look into transitioning into other roles that are higher skilled than what you are currently doing now.