Why it worked
The post taps into a common frustration and shared experience of poor service, particularly in the context of moving house and dealing with deposits. The use of screenshots of a text conversation makes the complaint feel authentic and relatable, while the creator's emotional language and call to action resonate with viewers.
Summary
The creator hired a cleaner for an end-of-tenancy clean but was shocked to find that areas of the property, particularly the cooker, were not properly cleaned. The creator shares screenshots of a conversation with the cleaner, who offers excuses for the poor job, and expresses frustration with the unprofessionalism and dishonesty.
Structure
- 1Hiring a cleaner for end-of-tenancy
- 2Discovering the property was not cleaned properly
- 3Confronting the cleaner via text
- 4Cleaner's excuses and further dishonesty
- 5Expressing disappointment and calling for change
On-screen text
POV: You hired a cleaner for a deep clean / end of tenancy clean
Hi dear
So I managed to visit the property today to see this
I'm not sure what happened but if my finger can scrub this then was it even scrubbed?
Her response
Hi dear
So I managed to visit the property...
Where did the reddish stain come from? The build up on the cooker was really much and if those stain are beginning to come off, that's because the stains have become really softened after the work I did on it.
oven !! I saw the oven and the work you did
And the stains In the video are from the cooker
Those are from the water when cooking I think or pasta
Would this much built up really pass that the cooker been cleaned?
It's an honest question
Cos if you're saying the stains are beginning to come off after the work you did then it's reading somehow
I'm not a professional cleaner but I also understand the soak and clean process
Where you soak a part of someone and clean other part of the house and clean off when the stain or dirt has soften
That's still a lot of dirt on a cooker ! And that's why I sent the video cos that's a lot of dirt
To top it up she even lied to the friend who recommended her that she cleaned the outside of the house and that's something she usually don't do and did it anyway
My God
Nigerians we owe it to ourselves to change the narrative! This irritating behaviour has to stop
This lady charged us £30 per hour and we paid her exactly what was charged
Hi Vivian you told Victoria that you clean outside ?
Outside? Where?? when??
My husband asked you and you clearly told him that outside is not part of the area you clean
Original caption
After weeks of packing, repainting walls, fixing the damage my kids lovingly left behind, and moving house with two children, I decided to pay for a professional end-of-tenancy clean to reduce my stress. Imagine my shock when I got to the property and found areas that looked like they hadn’t even been scrubbed. 😩 If my finger can wipe it off in seconds, was it ever cleaned? Moving house has taught me that nobody will care about your deposit as much as you do. 🥲 Has anyone else paid for a service and ended up doing it themselves anyway? #MovingHouse #EndOfTenancyClean #MomLife #HouseMove #RentalLife