The creator directly addresses a customer complaint, demonstrating transparency and a commitment to quality. This builds trust and encourages engagement by showing they listen to feedback and are willing to correct mistakes.
Summary
The creator addresses a comment about a previous video where a wrap was not up to their standards. They explain they were rushed and remade the wrap, showing the improved version.
Structure
1Addressing a comment about a previous video
2Explaining the reason for the subpar product
3Showing the remade wrap
4Identifying the remade wrap
Product placement
Original caption
Replying to @The Juice Pod Havertown the whole point of that wrap video was that it was not up to our normal standards 🤝 I'm glad it brought you to my page! new video coming ASAP! #chickencaesarwrap #buffalochicken #philly #delco #chickencaesar
More from @the.juice.pod.hav
More breakout videos from this creator.
The Juice Pod Havertown (ACTS - a restaurant that makes and serves food, visible in the background and implied by the food being prepared and served; removing it would change what happens in the video). The Juice Pod Havertown (APPEARS - logo on the wrap packaging; removing it would not change what happens in the video).
On-screen text
Reply to The Juice Pod
Havertown's comment
Hi! We would never
serve this! The whole
point on the video was
that it was not up to our
standards - I was rushed
when trying to make
content this morning.
I remade the wrap for