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POV: customer refuses to pay full amount because it took less time to complete then originally thought..

@leesconstruction

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Why it worked

The video uses a common relatable scenario in service industries where a customer tries to negotiate a lower price due to faster-than-expected completion. The contractor's firm stance and explanation, while potentially frustrating for the customer, resonates with other service providers and business owners who face similar situations, making it shareable content.

Summary

A contractor is explaining to a customer why they are still charging the full quoted amount for a job, even though it was completed faster than expected. The contractor argues that they brought on extra crews to ensure the job was done quickly, which incurred additional costs, and that the original quote was for the job itself, not the time it would take.

Structure

1Customer refuses to pay full amount because job was faster than quoted.
2Contractor explains they brought on extra crews to speed up the job.
3Contractor states the quote was for the job, not the time.
4Contractor explains the extra crews cost them more money.
5Contractor threatens to retrieve materials if only half payment is made.
6Contractor states the house will be locked up if materials are retrieved.

On-screen text

POV: customer refuses to pay full amount because it took less time to complete then originally thought.. HELP YOU? SORRY, GRANDKIDS ARE ACTING UP. NO, I HAVE YOUR INVOICE THE SAME PRICE THAT YOU ORIGINALLY GAVE ME. YEAH, I MEAN, UH, CAUSE WE QUOTED THE. THE JOB IS ALL COMPLETE, SO THAT'S WHAT EXACTLY THE WAY YOU WANTED IT THE JOB'S DONE, IT LOOKS GREAT. BUT YOU GUYS TWO DAYS AND YOU QUOTED SIX ORIGINALLY. ON THE INVOICE OR THE QUOTE? AND SO. WELL, ON THE QUOTE THAT I QUOTED. JUST TOLD YOU US SIX DAYS. AND YOU SPECIFICALLY CAN HAVE IT THAT WOULD EVEN BE GREAT. AND SO I ACTUALLY HIRED AND BROUGHT ON TWO EXTRA CREWS. I MEAN, JUST TO HELP OUT, KNOCK IT OUT SOONER. WE STILL HAD OF TIME PUT IT'S JUST MORE I HAD MORE THE JOB. WAS GONNA BE MY PERSONAL GUYS, BUT I. I HUGE FAVOUR. IT ACTUALLY COST ME MORE MONEY TWO EXTRA CREWS. OH, LIKE, NO, I'M GLAD THAT IT WAS DONE, YOU KNOW, A I JUST. I'M THE EXTRA DAYS OF LABOUR. LIKE YOU GUYS, CUT IT FOUR DAYS SHORT AND SO I SHOULDN'T FOR THAT. BUT IT WAS QUOTED BY THE JOB THOUGH. I MEAN, YOU. YOU HAVE TO MEAN, THAT'S. IT'S BY THE JOB. LIKE I SAID, OUT MORE MONEY TRYING TO HELP BRING ON MORE IT DONE QUICKER. I MEAN, IT'S STILL BY THE JOB. YOU GOTTA PAY THAT. PAY HALF, CAUSE YOU DID THAN HALF THE TIME. BUT I'M NOT. THE FULL AMOUNT. GONNA PAY HALF, BACK AND GET H ALF OF MY MATERIALS. GOOD LUCK. CAUSE BE LOCKED UP. DAY. OH.