I didn't know companies like this still exist

@healthylittlemoments

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SoundTikTok sound · Teacup After Rain

Promoted product

Renewal by Anderson

Why it worked

The video leverages a high-trust, personal narrative about exceptional customer service, which feels authentic and relatable rather than like a scripted advertisement.

Summary

A creator shares a positive customer service experience with Renewal by Anderson, where a representative sent her a gift after learning she had recently given birth. She highlights this as an example of exceptional service that has made her a loyal customer.

Structure

1Creator shares a personal story about a sales call with a window company
2Creator explains she was postpartum and needed to delay the purchase
3Creator shows a surprise gift received from the company
4Creator praises the company's customer service and expresses loyalty

Product placement

(a) Renewal by Anderson: The creator describes her experience with their customer service, specifically how they sent her a gift after she mentioned having a baby during a sales call. This interaction is the central subject of the video. Removing it would remove the entire premise of the video. (b) KeaBabies: The brand name appears on the box of the gift the creator opens. The creator shows the box to the camera. Removing it would not change the video's narrative, which is focused on the service provided by Renewal by Anderson.

Original caption

#creatorsearchinsights I mentioned to a customer service rep that I just had a baby, and she sent us a gift!!! companies should take note! This is how you create customers for life ❣️#customerservice #customerexperience #newmom #postpartum

On-screen text

I didn't know companies like this still exist HAD A BABY. I GOT A FIVE DAYS POSTPARTUM, RENEWAL by ANDERSON, I'M REALLY SERIOUS. WE REALLY, REALLY NEED WINDOWS. 40 WINDOWS. AND I HAD A AGO. SPACE TO TALK ABOUT WINDOWS RIGHT NOR DO I WANT BUT, LIKE, ME BACK IN I'M A SERIOUS NEED SOME TIME. CONGRATULATIONS. AND SHE LIKE, YEAH, OF COURSE. LOOK GOT IN THE A GIFT FROM THE WINDOW COMPANY. RENEWAL by ANDERSON, DO THEY STILL EXIST? THIS IS, LIKE, THE BEST CUSTOMER SERVICE. I JUST GOT A GIFT HAVEN'T EVEN GIVEN THEM MY BUSINESS YET. LET'S OPEN IT UP. I MEAN, SERIOUSLY. I AM NOW A LOYAL CUSTOMER

Transcript

I just had a baby. I got a phone call and I was five days postpartum and it was from a company, Renewal by Anderson, they're a window company and I told the lady I'm like, I'm really serious. We really, really need windows. If you've been following you know we bought a house that's like a fixer upper. I think we need like 40 windows. And I said I'm going to be honest with you. I had a baby five days ago. Like I'm not in the headspace to talk about windows right now, nor do I want somebody coming into my house but like can you call me back in a month and I'm like I'm a serious buyer. I just like need some time. And she was like oh my god congratulations and she was super sweet and she was like yeah of course. Look what I just got in the mail. A gift from the window company. Your friends at Renewal by Anderson. Do they do companies like this still exist? Because like this is like the best customer service. I just got a gift. I haven't even given them my business yet. Let's open it up. I mean, seriously. I am now a loyal customer.