I generally don't replace items if it's a color issue or an issue where you don't like the smell.

CAITLINSLAUGH TER 2030 CRAFTY SLAUGHTER PISTACHIO SOAP GENERALLY REPLACE ITEMS IF IT'S A COLOR ISSUE OR AN ISSUE WHERE YOU DON'T LIKE THE SMELL SO THIS IS THE SOAP THAT THE CUSTOMER RECEIVED AND SHE SAID IT SMELLED RANCID IT JUST LOOKED LIKE IT HAD GONE BAD HOORIBLE EXPERIENCE WITH CRAFTY SLAUGHTER IT SMELLED LIKE RANCID LIKE THE SOAP ALMOST WAS LIKE IT WENT BAD THIS IS THE SOAP THAT CAITLIN IS SHOWING IT WILL LOOK LIKE AND THIS IS WHAT SHE THOUGHT SHE ORDERED CAITLIN SAID IT DIDN'T SMELL ANYTHING LIKE PISTACHIO SHE USUALLY LIKES PISTACHIO AND IT SMELLED RANCID I THINK HER RESPONSE IS WHAT HAS SURPRISED EVERYBODY BECAUSE SHE SEEMED TO BE REALLY MEAN AND JUST NOT CARING ABOUT THE CUSTOMER AT ALL NOW I THINK ONCE SHE SAW CAITLIN TALKING ABOUT HER ON THE LIVE THAT'S WHEN SHE GOT UPSET AND I CAN'T REALLY BLAME HER CAITLIN MAKES IT VERY CLEAR ON HER STORY IF YOU DON'T LIKE THE SMELL THAT IS NOT CAUSE FOR A REFUND NOW WE'VE SEEN SOME VERY UNSANITARY PICTURES GOING AROUND DURING THIS TIME AND I THINK THIS NEEDS TO BE BROUGHT TO PEOPLE'S ATTENTION SINCE THIS IS BODY CLEANSING SOAP THERE'S HAIR HANGING AND THIS IS SOAP SHE'S CLEARLY SELLING TO US SO THIS IS VERY MUCH WHAT SHE WAS EXPECTING AND THIS IS VERY MUCH WHAT SHE GOT THAT SHE ALSO SAYS SHE DID NOT BUY THIS JUST TO TALK CRAP OR BE MEAN