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182Talking HeadPOV / Skit hookEntertainment
Hook
Loved doing the training roleplay as the customer lol 😂
@becomingyaz
3.0K followers · usually 424 views a post
Views
75.7K
Likes
7.2K
Comments
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Why it worked
The video succeeds by subverting the expectations of a professional workplace training video with an unexpected, high-energy, and relatable comedic outburst.
Summary
A creator performs a comedic skit portraying a customer service training session where the 'customer' role-player becomes aggressively rude to the 'representative'. The video highlights the humorous contrast between professional training expectations and the reality of difficult customer interactions.
Structure
- 1Creator introduces a roleplay training scenario for customer service.
- 2The 'representative' begins the scripted call.
- 3The 'customer' immediately interrupts with aggressive insults.
- 4The trainer pauses the roleplay to address the outburst.
- 5The 'customer' continues the verbal abuse, mocking the representative's clothing.
On-screen text
Loved doing the training roleplay as the customer lol 😂
Transcript
All right team, uh today we're going to do a little bit of role playing. Uh let me first get Lando and Ashley. Uh Lando will be the rep and Ashley will be the customer. Make sure you are giving objections and real world situations, all right? You may start when you're ready. Uh thank you for calling Customer Solutions. My name is Lando. How can I You son of a bitch! How dare you take the last $3 out of my fucking account? Okay, okay. Time out. Now, uh is she allowed to be saying all this? Listen Lando, you have to follow the process. Sometimes you will get these situations. Ashley, you're doing a great job, all right? Thank you. Well, well ma'am, the $3 is due I don't give a fuck with your bitch ass! You probably over there in that fake ass polo robe that you got out of Ross with your broke ass. Uh okay, okay, um. Now boss, it seems it seems a little excessive, no? Now you have to
Original caption
“Pretend to be a rude customer.” Girl, say LESS. 😭😂☎️ #callcenter #customerservice #humor #wfh #viral
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