Can somebody explain to me how this

@cinchgaming

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Why it worked

The video tapped into a common customer service scenario where there's a misunderstanding about customization, creating relatable confusion and a clear path to resolution.

Summary

A customer received a custom red and gray controller but believed the front shell should have been gray. The creator is confused by the request and plans to email the customer for clarification on their desired customization.

Structure

1Customer complaint about controller color
2Creator's confusion and explanation of the controller's features
3Creator's plan to email customer for clarification
4Promise to fix the issue

On-screen text

Reply to the APEXpradater 's comment the front shell was supposed to be gray?

Transcript

Can somebody explain to me how this sends back their controller, emails us, the front shell was supposed to be gray? What? What do you mean? On checked gray, red, with a red touchpad. What? They was, uh, this is the mid, this is the touchpad. Is the customizer what, like the controller looks like before you buy it. I don't know. Anyway, I'm gonna email him to see exactly what he wants to do, but he did get two action buttons and mouse click bumpers. This is faster shooting, faster aiming along with face click buttons. Listen. I don't know. This is gray. Like this is gray shell. Must have miscommunication or something. I'll get it fixed for you, bro. No big deal. Just let me know what you want to do. I'm gonna send that email here shortly.