CUSTOMER

@cinchgaming

883.3K followers · usually 4.5K views a post

Views

79.0K

Likes

937

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72

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SoundTikTok sound · original sound - cinchgaming

View velocity

+9.5K views over 36.9d · ~258/day · 5 observations

Promoted product

custom PS5 controller

Why it worked

The video taps into the common frustration of unmet expectations in custom orders, using a relatable scenario of a customer returning a product. The creator's direct address to the audience and the clear visual demonstration of the product invite engagement and discussion.

Summary

The video shows a customer returning a PS5 controller because it wasn't entirely black as they requested. The creator explains the customization options and shows the controller, highlighting that while some parts are black, others like the triggers and face buttons might not be what the customer expected.

Structure

1Customer returns PS5 controller
2Customer requested all black
3Creator explains customization
4Shows the controller and its features
5

Original caption

What do you guys think? #ps5 #customcontroller #warzone #mw3

More from @cinchgaming

Product placement

TikTok (app/platform): appears as a watermark. Removing it would not change what happens in the video. PS5 (gaming console): appears on screen and is discussed. Removing it would change what happens in the video. Cinch Gaming (brand): appears as the creator handle and name. Removing it would not change what happens in the video. RØDE Wireless GO II (audio device): appears on screen and is used to record audio. Removing it would not change what happens in the video.

Call to action

Shop Here 🛒⚡️

On-screen text

CUSTOMER PS5 THEY SAID AN ALL AND THAT MOUSE FACE THEY SAID ALL BLACK SEND THEM I'M THIS NOT THIS ONE CONFUSED THAT THAT'S BLACK TRIGGERS, BACK ALL BLACK. THIS. DEFAULT THESE BUT ON THE THIS IS NOT HERE. THIS WANTED. ACTUALLY BUTTONS THIS. YEAH. NOT TOO EMAIL YOU BUT THINK WE MESS UP UP?

Transcript

This customer returned their PS5 controller. They said that they wanted an all black and all black controller and we did not provide that to them. They got mouse click triggers and face buttons on it. And they said they wanted all black. Send them. I'm not this. This. Not here. This one confused. That that's black. Touchpad black, triggers black. Back. Back shell black. All black. This. Yeah. Not too. Email. You. But. Think. We mess up. Up?