Why it worked
The video taps into a common frustration experienced by online shoppers: a seller cancelling an order and then relisting it, often at the same price, which can feel unfair or suspicious. The relatable scenario and the user's clear expression of annoyance likely resonated with viewers.
Summary
The video shows a user's experience on Vinted where a seller cancelled an order and then relisted the same item at the same price. The user expresses frustration and shows the Vinted interface detailing the cancellation and refund process.
Structure
- 1User shows the cancelled item listing
- 2User expresses disbelief at the seller relisting
- 3User shows Vinted interface with seller details
- 4User shows the cancellation and refund notification
- 5User shows other items from the seller's profile
Product placement
Vinted: a marketplace for buying and selling second-hand clothes. It ACTS as the platform where the interaction occurs. Removing it would change what happens in the video. River Island: a clothing brand. It APPEARS as the brand of the cardigan. Removing it would not change what happens in the video. kate_127: a user account on Vinted. It ACTS as the seller of the cardigan. Removing it would change what happens in the video.
On-screen text
seller cancelled
on me and then
reuploaded at
the same
price??
Sold
Cardigan uk 12
M / UK 12-14 · Very good · River Island
Uploaded an hour ago
£5.00
£5.95 Includes Buyer Protection
Description
Good condition inpost only... more
Postage
£2.29
Consumer protection laws do not apply to your purchases from
other consumers. More specifically, the right to reject (section
20 of the Consumer Rights Act) does not apply. Buyer's rights
are significantly reduced when a sale is carried out between two
individuals. More specifically, the following sections of the
Consumer Rights Act 2015 do not apply: goods to be of
satisfactory quality (section 9 of the Consumer Rights Act) and
fit for a particular purpose (section 10 of the Consumer Rights
Act).
Goods from private sellers do not have to be fault-free and if
defects or marks were clearly mentioned by the seller or are
visible in the seller's photograph, then you do not have a case
against the seller. However, if the seller's goods do not match
the description, you have the right to ask for a refund or
compensation. Every purchase you make using the 'Buy now'
button is covered by our Buyer Protection service.
Member's items
Similar items
Material
Acrylic
Colour
Grey
Uploaded
an hour ago
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Cardigan uk 12
£5.00
£5.95 Includes Buyer Protection
Hi, I'm kate_127
United Kingdom, Bromley
Last seen 8 min ago
The seller cancelled the order
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Order cancelled
Refund sent to your payment method
The payment partner will process your £8.24
refund. It usually takes 5 business days.
See refund progress