Part 3: $2000 a night all inclusive at Xcaret (Cancun) Review: Threats & where it went wrong.

@vegasstarfish

1.8M followers · usually 39.3K views a post

Views

1.4M

Likes

105.8K

Comments

2.0K

4.3K

SoundTikTok sound · original sound - vegasstarfish

Promoted product

Hotel Xcaret Mexico

3 videos

Why it worked

The video provides a critical review of a high-priced resort, detailing specific negative experiences and service failures. This relatable content, combined with the visual appeal of the resort, likely resonated with viewers looking for honest travel reviews and warnings.

Summary

The creator reviews their stay at Hotel Xcaret Mexico, highlighting issues with their initial room and the subsequent room swap. They detail problems with the air conditioning, the slow-filling bathtub, and the hotel's aggressive timeshare sales tactics, which led to them being ignored by staff after refusing a presentation. Despite the issues, the hotel's aesthetics and food are noted as positive aspects.

Structure

1Initial disappointment with the first room.
2Room change and new room issues (AC, bathtub).
3Encounter with staff demanding post deletion.
4Lack of promised amenities and poor concierge service.

Original caption

Part 3. Our family summer vacation this year was just south of Cancun in Riviera Maya, Mexico. We stayed at the most affordable all inclusive offered inside the Xcaret compound, as well as their expensive luxury family resort. Here is what we experienced. This second tour shows the pricier stay at Hotel Xcaret Mexico, and our new Swim up Suite after the disappointing, dirty River Jump Suite. Rates vary according to the dates you stay. Click the location in the video to see room rates starting at $1000 a night, many on sale through TikTok Go travel discounts. #tiktokgorisingstarsl2 #xcaret #vegasstarfish #allinclusive #travel

More from @vegasstarfish

On-screen text

Part 3: $2000 a night all inclusive at Xcaret (Cancun) Review: Threats & where it went wrong. IF YOU SAW YOU KNOW WE TO GO ON VACATION TO HOTEL XCARET MEXICO. OUR $2,000 A SUITE WAS BASICALLY A SWAMP TO BE MOVED. MOVED US TO WAS THE SAME LAYOUT, A SWIM UP POOL OUTSIDE BEAUTIFUL. THE ONLY ISSUE I HAD THIS ROOM IS SEVERAL HUNDRED PER NIGHT LESS EXPENSIVE JUMP SUITE. THEY MADE ME SAYING I WAS FORFEITING MY RIGHT OF THE DIFFERENCE BECAUSE THIS WAS MY CHOICE TO MOVE. I WAS BEING ROBBED. A THOUSAND DOLLAR DIFFERENCE, SO I POSTED STORY ABOUT IT AND THEN DECIDED WITH MY VACATION. THIS WILL BE RELEVANT IN A MINUTE. WAS CLEAN, SAME SPACIOUS LAYOUT, BEAUTIFUL POOL, NO COMPLAINTS. I JUST WISH FROM THE BEGINNING. THE ISSUES WITH THIS ROOM IS TOOK ABOUT 45 MINUTES TO FILL UP YOU'VE LOST INTEREST IN HAVING A BATH. CONDITIONER WOULD SPONTANEOUSLY VERY HOT HERE SO YOU WOULD THE NIGHT SWEATING. GUEST SERVICE KEPT CALLING TO MAKE WERE OKAY AND HAPPY. AROUND 8 PM ON THE FIRST NIGHT, DOOR AND A LADY WAS STANDING OUTSIDE. SHE ASKED IF ANYTHING FOR US NO, WE JUST NICE VACATION. THANK YOU. SHE WE NEED YOU POST FROM INSTAGRAM. AND HER TONE WAS DEAD SERIOUS. I WAS SHOCKED BECAUSE HOW DID THIS IS A MAJOR RESORT. HER THAT I FELT SHARE MY EXPERIENCE, BUT I ALSO AGREED TO DELETE BECAUSE I'M NOT I DON'T WANNA TROUBLE OUT OF COUNTRY. FROM GUEST SERVICE. AFTER THAT, THEY COMPLETELY IGNORED US. A WELCOME BREAKFAST WE WERE PROMISED BY DANIEL AT NEVER CAME. THE CONCIERGES THAT YOU'RE ASSIGNED WHEN YOU THAT SEEMS LIKE HELP YOU MAKE RESERVATIONS AND DO ALL THE FUN THINGS, HIGH PRESSURE SALES AGENT WHOSE INTENTION IS TO GET YOU A TIMESHARE PRESENTATION. THEY ACT LIKE TO TAKE CARE OF ANYTHING YOU NEED, MAKE IT CLEAR NOT SITTING THROUGH THE PRESENTATION, THEY WILL ABSOLUTELY GHOST YOU. YOUR GUEST EXPERIENCE IS FIRMLY BASED WHETHER OR NOT CAN EXTRACT MORE MONEY FROM YOU, EITHER THROUGH UPSALES THROUGH THEIR MEMBERSHIP PRESENTATION. THIS HOTEL IS BEAUTIFUL AND THE FOOD IS ABUNDANT. THAT XCARET LEANS ON THAT TO PRETEND LIKE IT'S A LUXURY EXPERIENCE. I'M ONLY GONNA VIDEO ABOUT THIS, VERY NEXT ONE, WHICH IS POSTING NOW, WHERE THEY FALL A TRUE LUXURY EXPERIENCE. THE PARTS THAT ARE ACTUALLY WORTH IT.

Transcript

If you saw my last video, you know we left Las Vegas to go on vacation to Hotel Xcaret Mexico. Our $2,000 a night River Jump Suite was basically a swamp and asked to be moved. The room they moved us to was the same layout, a swim up pool outside, beautiful. The only issue I had with this room is several hundred per night less expensive than the River Jump Suite. They made me sign a document saying I was forfeiting my right of the difference because this was my choice to move. I was being robbed. A thousand dollar difference, so I posted a story about it and then decided to go on with my vacation. This will be relevant in a minute. The new room was clean, same spacious layout, beautiful pool, no complaints. I just wish I'd booked it from the beginning. The issues with this room is the bathtub took about 45 minutes to fill up and by then you've lost interest in having a bath. And the air conditioner would spontaneously cut off and it was very hot here, so you would wake up during the night sweating. Guest service kept calling to make sure we were okay and happy. Around 8 PM on the first night, there was a knock at the door and a lady was standing outside. She asked if she could do anything for us. No, we just want to have a nice vacation. Thank you. She said, great, we need you to remove your post from Instagram. And her tone was dead serious. I was shocked for a minute because how did this is a major resort? I did tell her that I felt I should be able to share my experience, but I also agreed to delete the post because I'm not an idiot and I don't wanna get myself in trouble out of country. That was the last we heard from guest service. After that, they completely ignored us. The welcome breakfast and amenity we were promised by Daniel at check-in never came. The concierges that you're assigned when you check in, that seems like they're there to help you make reservations and do all the fun things, is really a high pressure sales agent whose intention is to get you to sit through a timeshare presentation. They act like they're there to take care of anything you need, but they will absolutely ghost you the minute you make it clear that you are not sitting through the presentation. Your guest experience at Xcaret is firmly based on whether or not they can extract more money from you, either through upsells or by sitting through their membership presentation. This hotel is beautiful and the food is abundant. And I believe that Xcaret leans on that to pretend like it's a luxury experience. I'm only gonna make one more video about this, the very next one, which is posting now, where they fall short of being a true luxury experience. And I'll share the parts that are actually worth it.