They Wanted Free Repair

@digitaldoctorrepairs

1.3M followers · usually 290.8K views a post

Views

3.2M

Likes

193.8K

Comments

1.4K

Shares

867

SoundTikTok sound · original sound - digitaldoctorrepairs

Promoted product

Apple phone repair

Why it worked

The video likely performed well due to the relatable and often frustrating experience of dealing with tech repairs and warranty claims. The direct and somewhat confrontational dialogue, combined with the humor and the 'internet famous' aspect, creates engaging content that resonates with viewers who have faced similar issues.

Summary

A customer is upset because their phone, which was previously repaired, was damaged again shortly after. They are discussing the repair process and warranty with the repair shop owner, who explains the limitations of what they can do for free. The conversation highlights the customer's frustration with Apple's warranty process and the shop's inability to offer a free fix for the new damage.

Structure

1Customer expresses frustration about free repair requests and previous damage.
2Discussion about the phone being damaged again after a prior repair.
3Explanation of Apple Care limitations and the shop's inability to cover the new damage for free.
4Customer's dissatisfaction with Apple's warranty process.
5Shop owner offers a slight discount for a new screen replacement.
6

Original caption

🚨THEY WANTED FREE REPAIR ‼️ Are you having a tech problem? We accept mail ins! We have a Mail-In Link that’s in our bio and we’ll bring your device back to life! 🩺💊 #phonerepair #phone #Tech #phonecase #repair

More from @digitaldoctorrepairs

Product placement

Apple: ACTS - The video discusses the repair of an Apple phone, specifically mentioning Apple Care and the manufacturer. Removing it would change the video's topic. TikTok: APPEARS - The video is posted on TikTok, but it's a platform feature, not a product being sold or used to generate content. Removing it would not change what happens in the video.

On-screen text

They Wanted Free Repair ON THE INTERNET STORE SO HHAHAHA THAT'S HITTING THE INTERNET YUP HIGH FIVE LET'S SEE APPLE OK I THINK NOW IT CAME BACK DESTROYED SO YOU NEED AGAIN I DON'T KNOW WHAT I MEAN GOING REPLACEMENT TIKTOK FAMOUS HAHAHA ALRIGHT SO LISTEN THREE DAYS LATER AGAIN APPLE CARE WELL WHEN I GAVE IT DIDN'T LOOK ABOUT THE SCREEN YEAH SO MUCH I SHIFTED OUT ABOUT THAT LEO TO FIX THE IN IT TO ALRIGHT SO EVEN TURN OFF I CAN DO OUT THE SCREEN BECAUSE IT'S DAMAGED UM THE WARRANTY PAY FOR IT SUPPOSED TO FIX NO OFFENSE WELL WE SENT IT OUT TO APPLECARE WAS AN UNIDENTIFIED YOU GUYS NEVER I NEVER YOU GUYS NEVER THIS IS THE HEARING ABOUT LINES TOO TALKING ABOUT THE LINES IN THE OH YEAH YEAH AND WHEN I BACK TO YOU IT WAS GOOD HAVE BROUGHT IT DAMAGED THERE'S THAT'S A FAIRNESS IN THAT HOWEVER I CAN GET APPLECARE BECAUSE CLEARLY WE PRODUCT I MEAN PEOPLE OUR INTERNET YEAH I MEAN TAKE IT ELSEWHERE BECAUSE I CAN'T IT FOR FREE I MEAN IT'S YOU GUYS CAN BACK I GAVE IT HANDED IT TO THE SCREEN I GOTTA I WHOLE SCREEN IT WORKING YEAH IT WON'T TURN ON ANYMORE WITH A NEW SCREEN IT BUT OKAY I CAN'T I IF I SEND THE MANUFACTURER ME IT'S DAMAGED ME A DISCOUNT LIKE A SLIGHT DISCOUNT YEAH YEAH UM NOT SLIGHT BUT THAT'S LIKE IT DO IT NO NO NO I NEED A PHONE BUT LIKE YOU KNOW THAT'S THIS THING'S BEEN TIMES CAUSE YOU GOT WHEN HE SENT SO IT'S IT'S I MEAN YOU TO MAYBE CONTACT APPLE AND SEE YOU PUT A STORE THAT IS YEAH INTO THE YOU COULD SEE COVER IF THEY GOT YOU KNOW AND SAY OKAY IT'S UNDER WARRANTY WET INSTEAD OF SOMEBODY PUT A FOREIGN OBJECT IN IT I MEAN THEY ON THE INTERNET WELL I MEAN STORE SO HHAHAHA THAT'S HITTING THE INTERNET YUP HIGH FIVE HAHAHA I CAN'T I REALLY HELP YOU ALRIGHT ALL RIGHT GIVE US SOME TIME TO THINK

Transcript

Don't pull me on the internet. Well, I mean, you're in my store, so. hahaha. That's hitting the internet. Yup. High five. Let's see Apple. OK, I think. Now it came back destroyed. So you need a screen again? I don't know. What I mean. Going replacement. TikTok famous. hahaha. Alright, so listen. Three days later, again. Apple Care? Well, when I gave it, it didn't look about the screen. Yeah, so much. I shifted out. About that Leo. To fix the lines that were in it to begin with. Alright, so. Even turn off. I can do out the screen because it's damaged. Um, the warranty. Pay for it. Supposed to fix. No offense. Well, we sent it out to Apple Care. Was an unidentified. You guys never. I never. You guys never. This is the hearing about lines. Too. Talking about the lines in the. Oh yeah, yeah. And when I back to you, it was good. Have brought it damaged. There's that's a fairness in that. However, I can get Apple Care because clearly we product. I mean, people our internet. Yeah, I mean, you take it elsewhere because I can't it for free. I mean, it's you guys can back. I gave it handed it to the screen. I gotta I whole screen. It working, yeah. It won't turn on anymore with a new screen. It but okay. I can't I if I send the manufacturer me, it's damaged. Me a discount. Like a slight discount. Yeah, yeah. Um. Not slight. But that's like it do it. No, no, no. I need a phone but like, you know, that's this thing's been times. Cause you got when he sent it to Apple, it wasn't. So it's it's. I mean, you to maybe contact Apple and see. You put a foreign object in. Store that is. Yeah, into the. You could see cover. If they got, you know, and say, okay, it's under warranty. Wet. Instead of somebody put a foreign object in it. I mean, they message even if I don't care. Don't put me on the internet. Well, I mean, you're in my store, so. hahaha. That's hitting the internet. Yup. High five. I can't I really help you. Alright. Give us some time to think.