The owners have reached out to my friend who made the reservation because her contact information was on it. And they reached out a couple times. The first time it was a phone call, she apologized significantly and invited us back for dinner. My friend respectfully declined, and she said there's no need for us to return, but she appreciates the gesture. They then messaged her on WhatsApp further apologizing and I'll read you guys the message so you can decide if the situation was rectified or not. She said, Hi, following our phone conversation, I would like to sincerely apologize for the experience you had at Verde New York. We truly regret the way the situation was handled at the entrance and we can completely understand how upsetting and disappointing this must have been for you. As mentioned during our call, we would be very happy to welcome you back to Verde with your friends and have the opportunity to provide you with the experience and hospitality you should have received in the first place. I also want to reassure you that we have taken this incident very seriously. The staff member is currently serving his notice and will no longer be part of our team within the next 15 days. With that in mind, I would kindly ask you to reconsider the 42 negative Google reviews that were posted following this incident. While we fully acknowledge that the situation was handled poorly, such a large number of reviews related to one incident has a significant impact on the reputation of the entire restaurant and the many members of our team who are not involved. We completely respect your right to share your experience and express your disappointment. However, given the actions we have taken and our sincere efforts to make things right, we would be very grateful if you could consider removing the additional reviews. Once again, please accept my sincere apologies. I truly hope that you will accept our invitation and give us the opportunity to welcome you and your friends back to Verde New York under much better circumstances. Warm regards. That was the message. I think that they truly rectified the situation. I think that by terminating the employee, it really just shows that they're taking this situation very seriously. I do feel bad that someone lost their job, but I hope that he learned a lesson and will now go to the next establishment that he works at and show people more kindness at the door. Had he sat there and explained or explained by, you know, scrubs and an establishment, could be an infection concern, had he done anything to treat me like a human, I wouldn't have felt so negative. My god. Just be a good person, whether I'm a nurse or not, I wasn't asking for special treatment. I was asking to be treated like a human. Mike drop. I think Verde hates healthcare workers. I think that they're probably is now a safe space because I think that they have learned a significant lesson on hospitality and kindness and including people is so much cooler than excluding people. My god. Just be a good person, whether I'm a nurse or not. I wasn't asking for special treatment. I was asking to be treated like a human. Mike drop.
