DON'T CHECK IN TO A MARRIOTT WITHOUT SAYING THESE WORDS

@dealsconcierge

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2 videos2 creators

Why it worked

The video provides actionable, insider tips for a common travel scenario (getting hotel upgrades), leveraging the creator's claimed expertise and a relatable problem (not getting upgrades despite elite status). The specific phrases and email strategy offer a clear, easy-to-follow solution.

Summary

This video explains how to get room upgrades and perks at Marriott hotels by using specific phrases at check-in and sending a pre-arrival email. The creator, who has platinum status, shares tips learned from a former Marriott agent to maximize benefits.

Structure

1Introduction: Don't check into Marriott without saying specific words.
2Problem: Platinum member never got an upgrade.
3Solution: Specific phrases and pre-arrival email are key.

Original caption

🏨 HOTEL HACK: DO NOT Check Into a Marriott Without Saying These 10 Words 👀💸 🛑 The system auto-assigns you the lowest room in your category. The override? The front desk agent. But they need a reason to look. That reason is YOU. 🗣️ The 10-Second Script: “Hi, I’m checking in under [name]. I’m a [status level] member. Are there any complimentary upgrades or suites available tonight?” 📧 The Pre-Arrival Email: • Email the hotel’s direct property email (found on marriott.com) • Mention your status and the occasion • Hotels read every single one ✅ Confirm your benefits at check-in: “I want to confirm my Platinum benefits. The lounge access, the breakfast, and the late checkout.” 📌 SAVE this and send it to someone who has a hotel stay coming up #marriott #marriottbonvoy #hotelupgrade #travelhacks #hotelhacks

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On-screen text

DON'T CHECK IN TO A MARRIOTT WITHOUT SAYING THESE WORDS I'VE BEEN A PLATINUM MEMBER FOR TWO YEARS AND I'VE NEVER GOTTEN AN UPGRADE THAT'S BECAUSE YOU'RE NOT SAYING CERTAIN WORDS AT THE FRONT DESK WHAT DO YOU MEAN A FORMER MARRIOTT FRONT DESK AGENT WHO PROCESSED OVER 100,000 CHECK INS SAYS 65 TO 70% OF PEOPLE WHO ASKED POLITELY AND HAD ANY ELITE STATUS GOT AN UPGRADE THE GUEST WHO SAID NOTHING GOT WHATEVER THE SYSTEM AUTO ASSIGNED ROOM 3:12 BY THE ELEVATOR EVERY TIME REMEMBER 60% OF THE TIME IT WORKS EVERY TIME SO THE ONLY DIFFERENCE WAS ASKING 10 SECONDS OF CONVERSATION HERE'S WHAT YOU SAY WHEN YOU WALK UP HI I'M CHECKING IN UNDER YOUR NAME I'M A BLANK STATUS LEVEL MEMBER ARE THERE ANY COMPLIMENTARY UPGRADES OR SWEETS AVAILABLE TONIGHT POLITELY SPECIFICALLY WITH A SMILE THAT'S ALL IT TAKES THAT LINE ALONE SEPARATED PEOPLE GETTING SWEETS FROM THOSE STUCK BY THE ICE MACHINE BUT HERE'S THE MOVE MOST PEOPLE SKIP THE HOTEL'S DIRECT PROPERTY EMAIL NOT THE 800 NUMBER THE ACTUAL HOTEL YOU COULD FIND IT ON MARRIOTT.COM WHAT DO I SAY IN THE EMAIL SUBJECT LINE UPCOMING STAY YOUR DATE YOUR CONFIRMATION NUMBER MENTION YOUR STATUS AND TELL THEM YOU'RE CELEBRATING SOMETHING ANNIVERSARY BIRTHDAY HONEYMOON WHATEVER IT IS DO THEY ACTUALLY READ THOSE EVERY SINGLE ONE THIS AGENT SAID SHE ARRANGED BIRTHDAY CAKES ROSE PETALS CHAMPAGNE SETUPS AND COMPLIMENTARY SUITE UPGRADES ALL FROM ONE EMAIL SENT THE WEEK BEFORE WHAT ABOUT THE BENEFITS I'M ALREADY SUPPOSED TO GET THAT'S THE OTHER THING WHEN YOU CHECK IN SAY THIS I WANT TO CONFIRM MY PLATINUM BENEFITS THE LOUNGE ACCESS THE BREAKFAST AND THE LATE CHECK OUT A LOT OF AGENTS WON'T MENTION THOSE UNLESS YOU BRING THEM UP FIRST SO YOU LITERALLY HAVE TO ASK FOR WHAT YOU'VE ALREADY EARNED THE SYSTEM DOESN'T REWARD SILENCE IT REWARDS THE PERSON WHO CHECKS IN ON THE APP EARLY EMAILS THE HOTEL BEFORE ARRIVAL SAYS THE 10 SECOND SCRIPT AT THE DESK CONFIRMS THEIR BENEFITS AND MENTIONS THE OCCASION THAT PERSON GETS THE SUITE THE BREAKFAST THE LOUNGE THE CHAMPAGNE AND THE LATE CHECK OUT I'VE BEEN DOING THIS COMPLETELY WRONG IT'S NEVER TOO LATE TO START AND YOU SHOULD START BY FOLLOWING THE DEALS CONCIERGES FOR MORE

Transcript

Don't check in to a Marriott without saying these words. I've been a platinum member for two years and I've never gotten an upgrade. That's because you're not saying certain words at the front desk. What do you mean? A former Marriott front desk agent who processed over 100,000 check-ins says 65 to 70% of people who asked politely and had any elite status got an upgrade. The guest who said nothing got whatever the system auto-assigned. Room 3:12 by the elevator. Every time, remember. 60% of the time it works every time. So the only difference was asking 10 seconds of conversation. Here's what you say when you walk up. Hi, I'm checking in under [name]. I'm a [status level] member. Are there any complimentary upgrades or suites available tonight? Politely, specifically, with a smile. That's all it takes. That line alone separated people getting sweets from those stuck by the ice machine. But here's the move most people skip. The hotel's direct property email. Not the 800 number, the actual hotel. You could find it on marriott.com. What do I say in the email? Subject line: Upcoming stay, your date, your confirmation number. Mention your status and tell them you're celebrating something. Anniversary, birthday, honeymoon, whatever it is. Do they actually read those? Every single one. This agent said she arranged birthday cakes, rose petals, champagne setups, and complimentary suite upgrades. All from one email sent the week before. What about the benefits I'm already supposed to get? That's the other thing when you check in. Say this: I want to confirm my platinum benefits. The lounge access, the breakfast, and the late check-out. A lot of agents won't mention those unless you bring them up first. So you literally have to ask for what you've already earned. The system doesn't reward silence. It rewards the person who checks in on the app early, emails the hotel before arrival, says the 10-second script at the desk, confirms their benefits and mentions the occasion. That person gets the suite, the breakfast, the lounge, the champagne, and the late check-out. I've been doing this completely wrong. It's never too late to start. And you should start by following the Deals Concierges for more.