Sometimes I'll get off the phone with a client and be like wow that was a smooth conversation I'm so good at my job

The video succeeds by tapping into a highly relatable, specific professional experience that resonates with anyone who has worked in customer-facing roles.

The creator shares a relatable thought about the fluctuating confidence levels experienced while working in a customer service role. She contrasts moments of feeling professional and capable with moments of feeling socially awkward.