The video taps into a common frustration of receiving a damaged new product, creating relatable content that resonates with viewers who have experienced similar issues.
Summary
The creator unboxes a new iPhone, only to discover a scratch on the screen. They attempt to clean it off with wipes, but it appears to be a genuine scratch, prompting them to consider visiting Apple.
Structure
1Unboxing a new iPhone
2Noticing a scratch on the screen
3Attempting to clean the scratch
4Realizing it's a permanent scratch
5Considering a visit to Apple
Product placement
Apple: ACTS - it is the phone being unboxed and inspected. Removing it would change the video. iPhone 18: ACTS - it is the phone being unboxed and inspected. Removing it would change the video.
On-screen text
pov your phone came a scratch on the screen
Transcript
Okay I know how it looks but I swear it's not a speck of dust I tried to wipe it with different wipes I tried to scratch it off and I think it's a scratch I need to pay Apple a visit
Original caption
@Apple are you serious 🙃🙃 #iphone18 #unboxing #apple #iphoneduo #shopping