You guys, I'm literally about to lose my mind.

@rachelhlim

2.6K followers · usually 2.7K views a post

Views

949.9K

Likes

73.0K

Comments

651

Shares

347

SoundTikTok sound · original sound - rachelhlim

Promoted product

MESHKI

Shop affordable Luxe Women’s Fashion and unique exclusive designs. Statement styles worn by celebs worldwide you won’t find anywhere else.

3 videos3 creators

Why it worked

The video leverages a relatable 'customer service nightmare' story, which naturally encourages engagement through shared frustration and brand accountability.

Summary

The creator recounts a frustrating experience with the fashion brand Meshki, involving a shipping mix-up and a difficult return process, followed by a second order that also resulted in an unexpected item. She expresses confusion and annoyance at the brand's service.

Structure

1Creator introduces a frustrating experience with a brand
2Explains the initial shipping error and the difficult return process
3Describes a second order that also resulted in an incorrect item
4

Original caption

@MESHKI what is happening here #foryoupage #meshki

More from @rachelhlim

Product placement

MESHKI: (a) ACTS — the creator shows the branded packaging and the clothing items she ordered from them, and describes her experience with their return process. Removing this would change the video as it is a review/complaint about this specific brand's service.

On-screen text

MESHKI

Transcript

You guys, I'm literally about to lose my mind. I order from Meshki. Never ordered from them before, first time, and I was like, okay, cute. I wanted this gold dress for my birthday this weekend and I have a trip coming up. So I pressed express shipping. I'm like, okay, great, it's going to come Monday. I get this green dress. Unrelated. Definitely don't know how the mix-up happened, but sure, mistakes happen. They were making me print out the return label, go find a printer somewhere in New York, and go to USPS and submit the return receipt to get the return refund. Annoying, but sure, mistakes happen. I order a second time, final sale, so I can't even return it if it doesn't fit. And then I just got this in the mail. Am I Am I getting pranked? Is this a joke? Like, am I do I order for the third time? I'm so confused.