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LLM vs RAG vs
AI AGENT vs AGENTIC AI
What's the Difference & When to Use Each?
LLM
Large Language Model
The Thinker
Reasons with language
RAG
Retrieval-Augmented Generation
The Researcher
Finds answers in your
knowledge base
AI AGENT
The Doer
Completes tasks
using tools
AGENTIC AI
The Coordinator
Orchestrates
multiple agents
USE IT
WHEN
You need writing,
rewriting, summarising
or general Q&A.
The answer sits in
your internal
documents, policies or
knowledge base.
A defined task needs
completing end to
end.
A workflow spans
teams, systems or
agents and needs
coordination.
STRENGTHS
Fast, simple, cheapest
to deploy.
Works out of the box
without any custom
data.
Finds answers in your
actual data.
Reduces hallucination
with source
references.
Acts, not just answers:
creates, updates,
sends.
Handles multi-step
tasks within clear
limits.
Coordinates multiple
agents toward a goal.
Adapts when
conditions change.
WATCH OUT
FOR
No access to your
internal data.
Hallucination risk on
specific facts.
Needs a clean
knowledge base.
Missed retrieval can
still cause wrong
answers.
Needs clear task
boundaries and tool
definitions.
Errors may
compound across
steps.
Hardest to design,
monitor and audit.
Compounding
errors across
agents.
EXAMPLE
Drafting emails,
summarising
meetings or
answering general
questions.
An HR chatbot that
searches the
employee
handbook.
A support agent
that checks an
order, shipping
status and drafts
a reply.
An incident
response system
where agents
detect, triage,
notify and draft
comms.
RAG uses your data to give accurate, up-to-date answers.