POV: the worst customer you've ever met

@josephjamestiktok

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SoundTikTok sound · original sound - josephjamestiktok

Promoted product

4K Ultra TV

Why it worked

The video uses a common retail scenario of a pricing error to create a relatable and humorous conflict. The customer's exaggerated insistence on an absurdly low price taps into shared frustrations and expectations in consumer interactions, making it highly shareable.

Summary

A customer insists on purchasing a 4K Ultra TV for the advertised price of 30 pence, despite the employee's attempts to explain it's a mistake. The customer argues that the store must honor the price displayed and threatens to escalate the issue if they don't get the TV at that price.

Structure

1Customer sees TV with a 30p price tag.
2Customer demands the TV at the advertised price.
3Employee explains it's a mistake and the price is unreasonable.
4Customer insists the store must honor the price.
5

Original caption

Is it really unreasonable to expect a £2000 telly for 30p, I don’t think so #skit #complaining #worstcustomer #customerservice #acting

More from @josephjamestiktok

Product placement

4K Ultra TV: Acts - a television set that is being discussed and its price is being debated. Removing it would change the video's premise.

On-screen text

POV: the worst customer you've ever met

Transcript

Hi, I'm just wondering if you can help me. The television over there, the 4K Ultra. That's 30 pence, right? No, no, no, no. You see, this is where you've made a grave error. You need to honour the price that's on the television. Yes, you do. Yes, you do. No, no, no, no. It doesn't matter if there's a mistake. That's your problem, that's the company's problem. When I'm saying is, whatever is on it, that's the price you have to honour. I expect the 4K television for 30 pence, please. I'll take it for 30 pence, please. Yes, please. Am I unreasonable? I'm unreasonable. I walked around this shop for half an hour and I find a bargain and you're going to tell me I can't have it? You're going to tell me I can't have it? No, I'm sorry. You've made a mistake. You're going to have to call up your boss and you're going to have to justify why I got that television for 30 pence. Where's the manager? You are the manager. Okay. How long have you been working with the public? You must know the rules. Whatever the tag says is the price you have to honour. No, that's not going to work. I will contact your complaint department. I will contact my local MP. No, this is ridiculous. This is ridiculous. No, I expect it for 30 pence. Okay. Not 30 pence. What deal can you do for me? No, that's not going to work. If it had said £2000 pounds, I wouldn't have picked it. It said 30 pence. Unrealistic. I thought it was a sale. Don't you do sales in here? I'm sorry. I'm not leaving. I don't care if there's a queue. I'm not leaving until I get my 4K Ultra for 30 pence. I wait to the side, but I'll still be here. But I'll still be here.