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Don't know what to say when you walk into a business? Say this: you're overthinking it. Walk in with confidence, smile, and say this: My name is Edwin. I own a local commercial cleaning company here in town. I was wondering who handles your janitorial services. That's it. Don't sell. Don't start selling. Don't tell them you're the best and don't dump your whole pitch on them. Your only goal when Start conversations in is to start a conversation. If they tell you who the decision maker is, ask if they're available. If they're not, get their name, email, and phone number. Now you have someone to follow up with. The biggest mistake I see cleaning business owners make is they walk through the front door because they're afraid they'll say something wrong. The truth is, the hardest part is opening the door. After that, it's just a conversation. And if you want more tips on how to grow your janitorial business, follow me daily.