So I made a post about a Thai woman who cooks and sells Jollof rice in Owerri and how she was crushing it, right?

The video likely resonated because it tapped into a common frustration with customer service in Nigerian businesses, using a relatable personal story and a clear contrast between good and bad experiences to deliver its message.

The creator shares a personal anecdote about a disappointing experience at a Nigerian restaurant compared to a positive one at a restaurant called Michael Gardens, highlighting the importance of excellent customer service in Nigerian businesses. He emphasizes that while Nigerian businesses may excel in other areas, customer service and experience are often lacking, leading to lost opportunities.