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You use shades EQ for the first time and use their N family and you turn their hair darker and more ashier than what you were expecting, but it's an N family. Why would you do that? Well, since the first time you've used shades EQ and you assume that the N family is a true neutral, wrong. If you look up here, the reflect color of their natural series is blue violet. Blue violet what in the... what do they do? I don't know, some companies just do that stuff. So the N family in shades EQ is not their natural. It's double cool. So the N family in shades EQ is not their natural. It's double cool. So you didn't know that and it's a positive, darker and it's a positive, darker and way more ashier than what you were expecting. What do you do? The first thing you need to do girl is look at your color wheel and see what is across from blue violet. Across from blue violet is yellow orange. So I'm gonna go back to my shades EQ book and I'm gonna see what lives in the yellow orange family. So, and HC. WG and HC. WG has that yellow orange reflect as well as honey copper because what is copper? Orange. So gold orange. Before if we were in this predicament, let's say use a level nine and they're blonde and all you have was this before was this before, you would have to take 8 WG with clear or you can mix it with a 10 WG and make it a nine. And do that. But now they have 9 HC. Which will work just good. So you turned over your ends in shades EQ, which is blue violet, went dark to ashier, you did the HC, which is yellow orange over on top of it. What does that do? Poof. Made it neutral. So the true neutral family in shades EQ is going to live in the NB family, not the neutral family. Because blue violet, half warm, half cool. So the true neutral family in shades EQ is going to live in the NB family, not the neutral family. Uh-uh. That's so important when it comes to shades EQ to know what the background family is and to what the reflect color is, because you would think that an N would be natural, but no. In shades EQ, it's double cool. The real neutral is NB. So you have to really study this color line in order to use it correctly so you're not F'ing people's hair up.