How I handle an unhappy client.

@sarayahhernandez

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Why it worked

The video works because it addresses a common client concern (unhappiness with hair color) and shows a positive resolution. The relatable scenario and the stylist's empathetic approach likely resonated with viewers, leading to engagement.

Summary

A hairstylist discusses and adjusts a client's hair color, aiming for a warmer, coppery tone. The client initially expresses dissatisfaction with the current shade, but after adjustments and discussion, they agree on the final result, which the client loves.

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Transcript, structure and on-screen text

5 beats, a 361-word transcript and 100 lines of on-screen text — the parts you need to write your own version.

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Original caption

Redos are going to happen! I don’t care how talented you are or how many years of experience you have your gonna have days where you miss. I always want my clients to feel comfortable to tell me they are unhappy and i’ll never stop till they are. Hair dressers are simply human, we make errors or sometimes don’t understand the vision the way we thought we did. How both parties approach the situation makes all the difference. She has been with me for more years then i could count and it’s because we have open communication and i’ll never gas light a client. End results gloss @O&M clean liquids 7.0 & 8.34