EMPLOYEE QUESTIONS PART 2

EMPLOYEE QUESTIONS PART 2 HERE WE GO. WHAT DO YOU DO IF A CUSTOMER ASKS IF OUR ICE CREAM IS HOMEMADE? ASK WHO'S HOME. WHAT? WELL, YOU SAID IT'S HOMEMADE, SO I NEED AN ADDRESS. OH COME ON. HERE. OH BOY. ALRIGHT, WHAT'S THE DIFFERENCE BETWEEN CHOCOLATE AND VANILLA? THE COLOR OF THEM. ANYTHING ELSE? UM, THE SPELLING, BUT THAT'S IT. OH LORD. IF A CUSTOMER GIVES YOU A 20 DOLLAR BILL FOR A TEN DOLLAR ORDER, HOW MUCH CHANGE DO THEY GET? WELL, IT DEPENDS. ON WHAT? HOW NICE THEY WERE. PAISLEY, WHAT DO YOU DO IF THE REGISTER SAYS DRAWER OPEN? CLOSE IT. NO, I MEAN WHY WOULD IT SAY IT? BECAUSE IT'S OPEN. YEAH, I WALK DIRECTLY TO THAT ANYWAYS, WHAT'S THE SAFEST WAY TO CARRY THREE ICE CREAM CONES? WITH TWO HANDS? THERE ARE THREE CONES. THAT'S WHY IT'S DIFFICULT. HA HA. WHAT DOES IT MEAN WHEN SOMETHING IS SOLD OUT? WE DON'T HAVE ANY. YES, THANK YOU. UNLESS THERE'S SOME IN THE BACK, THEN WE'RE NOT SOLD OUT. THEN WHY DID YOU TELL ME WE WHAT DO YOU DO IF A CUSTOMER ASKS FOR EXTRA NAPKINS? HOW MANY EXTRA? JUST GIVE THEM NAPKINS. THIS IS HOW INVENTORY DISAPPEAR OFF, JEFF. YOU ARE FUNNY. FUNNY, FUNNY. IF A CUSTOMER ASKS WHAT'S IN A ROOT BEER FLOAT, WHAT DO YOU TELL THEM? ROOT BEER AND SOMETHING THAT FLOATS. WHAT FLOATS? THE ICE CREAM, USUALLY. USUALLY? UGH. IF THE STORE OPENS AT 11, WHAT TIME SHOULD YOU GET HERE. BEFORE YOU NOTICE THAT I'M LATE, THAT'S. THAT IS NOT A TIME. WELL, IT'S MORE OF LIKE A WINDOW. WHY DO WE WEAR GLOVES WHEN HANDLING CERTAIN FOODS SO OUR HANDS DON'T GET FOOD IT'S TO PROTECT THE FOOD. THEN WHY DOESN'T THE FOOD WEAR GLOVES? THINK ABOUT IT. WHAT DO YOU DO IF SOMEONE ASKS FOR A RECEIPT? GIVE THEM THEIRS. OBVIOUSLY. YOU'D BE MAD IF I GAVE THEM SOMEBODY ELSE'S. WHAT THE. WHY DO I KEEP ASKING FOLLOW UP QUESTIONS? I HAVE NO IDEA. IF A CUSTOMER ORDERS TWO SCOOPS AND THEN ASKS FOR ONE MORE, HOW MANY SCOOPS IS THAT? HMM. 4, 3. YOU FORGOT THE ONE THEY ALREADY NOBODY SAID THEY ATE ONE. THEN WHY ARE THEY ORDERING ANOTHER ONE? TOUCHE. WHAT DO YOU DO IF YOU SPILL SOMETHING? PUT A WET FLOOR SIGN BY IT AND THEN WALK AWAY VERY CAREFULLY. YOU CLEAN IT UP. THEN WHY DID I GET THE SIGN IN THE FIRST PLACE? IF A CUSTOMER SAYS THEY ARE LACTOSE INTOLERANT, WHAT DOES THAT MEAN? THAT MEANS THAT THEY DON'T TOLERATE LACTOSE. CAN YOU EXPLAIN WHAT THAT MEANS? WELL, THEY'VE HAD AGREEMENTS WITH LACTOSE APPARENTLY. OH LORD. WHAT'S THE PROPER RESPONSE IF A CUSTOMER SAYS, I'LL NEVER COME BACK HERE AGAIN? SEE YOU TOMORROW, PAISLEY? PAISLEY, THEY ALWAYS COME BACK. YOU CANNOT SAY THAT. THAT'S WHY I WAIT UNTIL THEY'RE ALREADY OUTSIDE. IF YOU'RE SCHEDULED UNTIL 8, WHEN DOES YOUR SHIFT END? WELL, IT DEPENDS ON HOW BUSY WE ARE? NO, 8:00. THEN WHY DID YOU ASK? I'M TESTING YOU. I PASSED. WHAT DO YOU DO IF A CUSTOMER TELLS YOU THEY ARE ALLERGIC I WOULD BELIEVE THEM, YES. AND THEN WHAT? I DON'T KNOW. I THOUGHT YOU'D BE HAPPIER. I GOT ONE RIGHT. FINISH THE ANSWER. THIS IS WHY NOBODY LIKES TESTS. WHAT DO YOU THINK YOUR BIGGEST STRENGTH IS AS AN EMPLOYEE? I WOULD SAY COMMON SENSE. REALLY? WHAT? NOTHING. NOTHING. KEEP GOING. WELL, CONFLICT RESOLUTION TOOL. LAST QUESTION. AFTER DOING TWO OF THESE EMPLOYEE TESTS, WHAT HAVE WE LEARNED? THAT YOU ASK A LOT OF STUPID QUESTIONS. THE QUESTIONS AREN'T THE PROBLEM. THEN WHY DO YOU KEEP GETTING UPSET AFTER YOU ASK THEM? BECAUSE OF YOUR ANSWERS. SO STOP ASKING, PAISLEY, THIS IS AN EMPLOYEE TEST. OKAY? OKAY WHAT? DO I GET THE JOB?