Post by @therealrawtalkphoenix

Mara Baby Learning Clinic, this is your call to do better. Owning a business is more than collecting people’s money. It comes with a responsibility to provide good customer service, communicate with your customers and take accountability when something goes wrong. If a customer receives the wrong order, they have every right to reach out and expect a resolution. You cannot take somebody’s money, leave them waiting for over a month, then cut off communication because the customer becomes frustrated and you feel disrespected. You cannot demand respect while showing disrespect to the very people supporting your business. Customer service means communicating, taking accountability and finding solutions, even when the conversation becomes uncomfortable. Blocking customers or refusing to respond does not resolve the problem. It makes it worse. When you are in business, you have a responsibility to the people who put their trust and money in your hands. Nobody expects perfection, but accountability is non-negotiable. With great power comes great responsibility. And having your own business comes with the responsibility to treat your customers right. Mara Baby Learning Clinic, take this as an opportunity to reflect, fix what went wrong and do better. Your customers deserve that much. #TheRealRawTalk #CustomerService #BusinessAccountability #SmallBusiness #CustomerExperience