When you purchased the premium feature in my app and you reinstalled the app for some reason, you cannot restore your purchase.

@martinlasek

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WishKitwishkit.io

Collect and analyze user feedback all in one place. Rank feature requests based on votes and prioritize accordingly.

10 videos

Why it worked

The video builds trust by showing the 'ugly' side of development—admitting to bugs and showing the messy reality of fixing them—which resonates strongly with other developers and builders.

Summary

A developer explains a common bug in his app where users couldn't restore premium purchases after reinstalling. He demonstrates the fix he implemented and concludes by deciding to ship the update.

Structure

1Identify a common user frustration with app purchases
2Show the broken UI and explain the technical pressure to fix it
3Demonstrate the new, working restore purchase flow
4

Original caption

This is proof that you can get away with little cheats like this in order to “ship” as soon as you can :D #buildinpublic #iosdev #softwaredeveloper #gamedev #developer #swiftlang

More from @martinlasek

Product placement

The video is a developer diary showcasing the creator's own app development process, which is the core subject.

On-screen text

WHEN YOU PURCHASED THE PREMIUM FEATURE IN MY APP AND YOU REINSTALLED THE APP FOR SOME REASON, YOU CANNOT RESTORE YOUR PURCHASE. I DO HAVE A RESTORE PURCHASE BUTTON ON THE PREMIUM SCREEN, BUT WHEN YOU TAP IT, IT JUST DISMISSES THE VIEW AND DOES NOTHING ELSE. BUT I HAVE A USER IN TRIAL THAT TURNS INTO A PAYING CUSTOMER IN THREE DAYS, AND THAT KIND OF PUT PRESSURE ON ME TO ACTUALLY IMPLEMENT RESTORE PURCHASES. AND THIS IS WHAT IT LOOKS LIKE NOW. NOW WHEN YOU TAP ON RESTORE PURCHASE, ALL THE BUTTONS ARE SPINNING, YOU CAN SIGN IN IN CASE YOU WERE SIGNED OUT, AND IN CASE YOU NEVER HAD A PURCHASE, WELL, IT WILL HANDLE THAT TOO AND IT WILL TELL YOU, NOPE. I WOULD SAY LOOKS GOOD ENOUGH, LET'S SHIP.

Transcript

When you purchased the premium feature in my app and you reinstalled the app for some reason, you cannot restore your purchase. I do have a restore purchase button on the premium screen, but when you tap it, it just dismisses the view and does nothing else. But I have a user in trial that turns into a paying customer in three days, and that kind of put pressure on me to actually implement restore purchases. And this is what it looks like now. Now when you tap on restore purchase, all the buttons are spinning, you can sign in in case you were signed out, and in case you never had a purchase, well, it will handle that too and it will tell you, nope. I would say looks good enough, let's ship.