OF WEEKS AGO

@moneyhoneyrachel

210.6K followers · usually 10.3K views a post

Views

36.5K

Likes

1.9K

Comments

274

Shares

220

Why it worked

The video likely performed well due to the shocking and relatable nature of the story. Many people have had negative experiences with short-term rentals or customer service, and the detailed account of the damage and the host's frustration creates a strong emotional connection and encourages engagement through comments and shares.

Summary

The creator recounts a disastrous Airbnb guest experience where the guests caused significant damage, stole appliances, and left the property in a state of disarray. Despite providing police reports and invoices, Airbnb has been slow to resolve the issue and is only offering partial reimbursement, leading to host frustration.

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Transcript, structure and on-screen text

5 beats, a 459-word transcript and 133 lines of on-screen text — the parts you need to write your own version.

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Original caption

@airbnb what gives? I thought this is what your insurance was for? I am out over $3,000 and you’re offering me $1,600 for guest damages from a guest you KNEW was a problem? I’ve sent 20+ emails and called you 10+ times and I’m posting here as a last resort. I’d really love for you to do the right thing, but if not hopefully I can make others aware of how you treat your hosts. @James & Emily Lowery