OF WEEKS AGO

@moneyhoneyrachel

210.6K followers · usually 10.3K views a post

Views

36.5K

Likes

1.9K

Comments

274

220

SoundTikTok sound · original sound - moneyhoneyrachel

Why it worked

The video likely performed well due to the shocking and relatable nature of the story. Many people have had negative experiences with short-term rentals or customer service, and the detailed account of the damage and the host's frustration creates a strong emotional connection and encourages engagement through comments and shares.

Summary

The creator recounts a disastrous Airbnb guest experience where the guests caused significant damage, stole appliances, and left the property in a state of disarray. Despite providing police reports and invoices, Airbnb has been slow to resolve the issue and is only offering partial reimbursement, leading to host frustration.

Structure

1Introduction to the disastrous Airbnb stay
2Listing the damages and stolen items
3Highlighting the mess and specific issues
4The cost and the struggle with Airbnb resolution
5Comparison to previous experiences and overall dissatisfaction

Product placement

Airbnb (platform): Hosts guests and facilitates short-term rentals. It appears as the platform being discussed and is central to the video's narrative. Removing it would fundamentally change the video's topic. The video is about a negative experience with Airbnb's customer service.

On-screen text

OF WEEKS AGO WE HOSTED SOME CRACKHEADS IN OUR AIRBNB WE ONLY KNOW CRACKHEADS BECAUSE WE WE FOUND THE THE SYRINGES UM SO THIS CLEANER SAW WHEN THE PROPERTY THEY HAD STOLEN EVERY TV INCLUDING THE MOUNTS UM THEY UNINSTALLED ALL THE APPLIANCES THEY STOLE THE OVER THE RANGE MICROWAVE ALONG WITH THE MOUNT FOR IT AGAIN THEY UNINSTALLED THE THE DISHWASHER THE FRIDGE ONLY THINK THAT TO STEAL ALL THE OTHER APPLIANCES THEY JUST COULDN'T THE DOOR UM CLEANER POINTING OUT ALL THE SMOKE DAMAGE THAT THEY'VE DONE THEY SMOKED INSIDE THE PROPERTY AGAIN TRASH THE PLACE UM DON'T KNOW IF IN THE LIVING A MEDICINE CABINET THAT'S SUPPOSED TO BE UH BATHROOM THAT THEY HAD UNINSTALLED SECOND YOU'RE GONNA THEY PUT OUT SOME CIGARETTES ON THE STEPS THEY GOT INTO OUR CLEANERS CLOSET LOCKED CLOSET THAT OF SUPPLIES AND TOOK THINGS OUT HERE'S ONE OF THE BEDROOMS WHERE THEY PUT OUT UM CIGARETTES IN OUR BOWLS AND THINGS DISHWARE AGAIN STOLE A TV OFF THE WALL THERE UM SURPRISINGLY ALL LINENS WERE FOLDED NICELY ON TOP OF THE TOILET OF THEM UM SO IT JUST BECAME A VERY INCONVENIENT THING BECAUSE WE ACTUALLY HAD GUESTS CHECKING IN THAT SAME DAY AND SO WE REACHED OUT TO WE REACHED OUT TO MULTIPLE CLEANERS THEY CAME OVER REINSTALLED EVERYTHING PLACE READY WHICH IS A HUGE TESTAMENT TO OUR TEAM THAT GUEST IN CABINET I WAS TALKING ABOUT THAT WAS UNINSTALLED AND TYPICALLY WE'VE HAD GREAT EXPERIENCES WITH AIRBNB OF DAMAGE LIKE THIS THIS IS BY HOST GUEST THAT WE'VE HOSTED AND UM I WILL SAY THIS TIME AIRBNB HAS BEEN DRAGGING THEIR FEET FOR MULTIPLE POLICE REPORTS WHICH WE PROVIDED SAYING THAT THEY'RE NOT GOOD ENOUGH ALL THE INVOICES SO IT COST US ABOUT $3,000 PLACE READY FOR A GUEST AT 4:00 AND CURRENTLY AIRBNB IS ONLY OFFERING US ABOUT HALF OF THAT WE ARE HOPEFUL GET THIS ISSUE RESOLVED PARTIES CAN BE CAUSE AS OF NOT VERY HAPPY THAT WE HOSTED AND UH THAT GUEST ACTUALLY HAS MULTIPLE ISSUES WITH OTHER AIRBNB'S IN THE SAME AREA TIME SO WE TO WHY UM AIRBNB'S DRAGGING THEIR SAME TIME WE'RE JUST TRYING TO GO THROUGH THE PROCESS FIGURE OUT EXACTLY TO DO TO GET REIMBURSED FOR THIS AND GO BACK TO BEING HAPPY HIST THAT GUEST GREAT EXPERIENCES

Original caption

@airbnb what gives? I thought this is what your insurance was for? I am out over $3,000 and you’re offering me $1,600 for guest damages from a guest you KNEW was a problem? I’ve sent 20+ emails and called you 10+ times and I’m posting here as a last resort. I’d really love for you to do the right thing, but if not hopefully I can make others aware of how you treat your hosts. @James & Emily Lowery

More from @moneyhoneyrachel

More breakout videos from this creator.

Transcript

So a couple of weeks ago we hosted some crackheads in our Airbnb. We only know they were crackheads because we found the spoon, we found the drugs, we found the syringes. Um, so this is what our cleaner saw when she walked into the property. They had stolen every TV including the mounts. Um, they uninstalled all the appliances. They stole the over the range microwave along with the mount for it again. They uninstalled the dishwasher, the fridge. We can only think that to steal all the other appliances, they just couldn't the door. Um, cleaner pointing out all the smoke damage that they've done. They smoked inside the property again, trashed the place. Um, I don't know if you noticed in the living, a medicine cabinet that's supposed to be, uh, in the bathroom that they had uninstalled. Second, you're gonna see right here, they put out some cigarettes on the steps. They got into our cleaner's closet, a locked closet that has a bunch of supplies and took things out. Here's one of the bedrooms where they put out, um, cigarettes in our bowls and things, dishware again. Stole a TV off the wall there. Um, surprisingly all the linens were folded nicely on top of the toilet, of them. Um, so it just became a very inconvenient thing because we actually had guests checking in that same day. And so we reached out to, we reached out to multiple cleaners. They came over, reinstalled everything, place ready, which is a huge testament to our team that we were able to get a guest in. Cabinet I was talking about that was uninstalled. And typically, we've had great experiences with Airbnb, of damage like this. This is by far the worst host guest that we've hosted. And over 1,000 guests that we've hosted. And, um, I will say this time Airbnb has been dragging their feet for multiple police reports, which we provided, saying that they're not good enough. All the invoices. So it cost us about $3,000 to get this place ready for a guest that same day at 4:00. And currently Airbnb is only offering us about half of that. We are hopeful that we can get this issue resolved. Parties can be, cause as of right now, we're not very happy that we hosted that guest. And, uh, that guest actually has multiple issues with other Airbnbs in the same area at the same time. So we, to why, um, Airbnb's dragging their feet. At the same time, we're just trying to go through the process, figure out exactly what we need to do to get reimbursed for this and go back to being happy host that, um, give guest great experiences.