How Tiffany & CO messed up part of my wedding... but it keeps getting worse

corporate gossip incoming. So graciously ignored me. When you're buying a luxury product, you're not just paying for the product itself. You're paying for an enhanced customer experience, which is what you should expect unless you're buying from this man. This is Bernie Arno. He runs LVM H, which is the conglomerate that owns companies like Louis Vuitton, Moët Hennessy, Dior, Tiffany's, and he made headlines earlier this year by saying that employees at Tiffany's would be laid off, although he gave it a luxury spin, he called it promoted outward. When I heard Patten story, my corporate gossip senses were tingling because I knew it had to do with some Mcinty brand cost cutting that this guy has employed this year. Because Bernie can't handle the heat. Like so many other CEOs when things aren't frothy, everything goes off the rails. Sales have been slumping and then. Remember this? Remember the gorgeous medals that were presented in Louis Vuitton suitcases to all the Olympians last year and then they got back to whatever country they came from and they said, what What the hell is this? What's wrong with my metal? I think LMH's official response was. And then I remember a podcast episode we did a while ago on Mckenzie. And the fact that the CEO of LMH North America is a Mckenzie alarm. And many of the other executives including the chief of strategy of LMH, also are Mckenzie alarm. And Mckenzie boys, they know how to reduce quality to pump up profits. They know how to lay off and they know how to out In addition to those metals in the Olympics, LVMH and specifically Loro Piano has been investigated in Italy for using effectively sweat shop labor, which you're not supposed to do for a luxury brand. From a customer service perspective, it's very clear that they're not using in-house customer service. Like that description that Peyton was giving of the customer service interactions where she's kind of got like lots of differently people all talking to each other, not using the same system. That's very clearly a third party what they call a business processing outsider. And this is a job description from LVMH, partnering with their beauty masons. Those are like the brands, Laura Piano, Louis Vuitton, etc. And this job description is to oversee the North America customer service center supervising the business processing outsourcers. So they're not even doing their own customer service. That's why it's so bad. Now, these brands are hoping that you don't notice that they can slow turn down the quality and turn down the customer service while turning up the price and maintaining their profit margins. They're hoping that you are fine with it. That you won't notice that you're going to be so obsessed with brands that you'll put up with fucking garbage. Don't do that. Be like Patton. Honestly, I would go as far as to say it's patriotic because her efforts are bringing attention to the fact that a lot of these good customer service facing, you know, steady job jobs that a lot of people had in the 90s and in the 2000s that have since been offshore and outsourced. Those are leaving the US. Like we talk a lot about manufacturing, being offshore, but those customer service jobs are really important to the middle class and like her efforts, she's bringing attention to this, potentially save some jobs. So, good job, Payton, fuck you, Tifany, fuck you, Bertie.