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4.0Talking HeadPOV / Skit hook
Hook
When you work in IT and users don't understand why they need to submit a ticket
@dannyfothree
3.3K followers · usually 10.3K views a post
Views
40.3K
Likes
1.8K
Comments
126
Shares
82
Why it worked
This video likely resonated with IT professionals who share similar frustrations, creating a sense of community and shared experience. The humor derived from a relatable workplace scenario could have driven engagement and shares.
Summary
The creator, working in IT, expresses frustration with users who don't understand the necessity of submitting tickets for every issue. They detail the various points in the ticketing process that users seem to dislike, from initial submission to post-resolution surveys and reminders.
Structure
- 1Introduction to the IT frustration
- 2Users' dislike for the ticketing system
- 3Specific pain points: submission, surveys, reminders
- 4Creator's commitment to documenting everything on tickets
On-screen text
When you work in IT
and users don't understand
why they need to
submit a ticket
IT'S CRAZY WHEN
AND USERS DO
NOT UNDERSTAND WHY
THERE NEEDS TO
BE A TICKET
IT REALLY SEEMS
LIKE MOST USERS
HATE ANYTHING
DO WITH THE
TICKETING SYSTEM
WHETHER IT'S A
SUBMITTING A TICKET
OR B
GET WHEN YOU
CLOSE THE TICKET
HAS TO DO
WITH THE AUTOMATED REMINDER
WHEN WE HAVEN'T
FOR A FEW DAYS
I NEED EVERYTHING
THAT TICKET
EMAIL OR IF
IT'S THROUGH A
I AM GOING
TO PUT EVERY
SINGLE POSSIBLE NOTE
ONTO THAT TICKET
FOR THE BIGGEST
THING IN IT CA
Transcript
Original caption
When you work in IT and users don’t understand why they need to submit a ticket #fyp #computertok #itsupport #techtok #ithumor #helpdesk #itsupportspecialist
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