When you work in IT and a user doesn’t even know what applications they use on an everyday basis

@dannyfothree

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Why it worked

The video taps into a relatable frustration experienced by many in the IT field, using humor to highlight the disconnect between technical users and everyday users. The specific example of not knowing Microsoft Word is universally understood and amplifies the comedic effect.

Summary

The video humorously depicts the frustration of IT support professionals dealing with users who are unaware of basic applications they use daily. The creator explains that even with simple instructions, users may not recognize common software like Microsoft Word, requiring a visual demonstration.

Structure

1Introduction to the IT support frustration
2Explaining the difficulty of simple instructions
3User's lack of recognition for common software (Microsoft Word)
4The need for visual demonstration
5The realization that the tool is used daily

Product placement

Microsoft Word: ACTS - it is an application that the user is expected to open and use for their job. Removing it would change the scenario being described. It is a common application for creating documents.

Original caption

When it work in IT and a user doesn’t even know what applications they use on an everyday basis #fyp #computertok #itsupport #techtok #ithumor

More from @dannyfothree

Their other posts in the index, biggest breakout first.

On-screen text

When you work in IT and a user doesn’t even know what applications they use on an everyday basis IT AND YOU'RE TRYING SOMETHING AND DESCRIBE SOMETHING TO THEM, YOU'VE GONE TO WHERE YOU'VE GOT THE SIMPLEST TERMS, BUT EVEN THAT'S NOT ENOUGH. HAVE TO ASK SOMEONE, OKAY, PLEASE OPEN MICROSOFT WORD FOR ME, AND THEY TELL KNOW WHAT MICROSOFT WORD IS. OF THAT BEFORE. AND I'M LIKE, YOU KNOW, UM, THE BLUE ICON WHERE YOU USUALLY TYPE YOUR DOCUMENTS. DON'T KNOW WHAT TALKING ABOUT. THE POINT I HAVE TO SHOW THEM ACTUAL APP. INTO THE COMPUTER, I OPEN IT UP, AND THEY SEE THE BLANK DOCUMENT AND THAT APPARENTLY JOGS THEIR MEMORY THAT THIS IS THE TOOL THAT THEY USE EVERY SINGLE DAY TO DO THEIR JOB, MAKE IT MAKE

Transcript

It's crazy when you work in IT and you're trying to tell someone something and describe something to them, you've gone to where you've got the simplest terms, but even that's not enough. When I have to ask someone, okay, please open Microsoft Word for me, and they tell me, I don't know what Microsoft Word is. I've never heard of that before. And I'm like, you know, um, the blue icon where you usually type your documents. Don't know what I'm talking about. The point I have to show them the actual app. Into the computer, I open it up, and they see the blank document and that apparently jogs their memory that this is the tool that they use every single day to do their job. Make it make sense.