AI dispatcher for my HVAC client

Hi, this is Sarah, the virtual assistant from HVAC x. I'd be happy to book a technician for you or answer any questions you might have. How can I help? Hi, Sarah. Yeah, my AC just broke down. It's so hot in the house. Like we're all dripping sweat. So I need someone to come, uh, check it out and see what happened. I'm sorry to hear you're having trouble with that today. I can get you booked into our schedule on this call. Can you tell me if your AC is making any unusual noises or is it just not turning on at all? It's just not turning on. Thanks for letting me know. I understand this feels urgent and I'll do my best to get you the soonest available appointment. Is there anything else the team should know about your AC or the situation at your home? Yeah, there's just some water on the bottom, so I don't know if something's broken or what's going on. Thanks for sharing that. Have you used our services before or would this be your first time with HVAC x? First time. Could you tell me about how old your AC system is? Hmm, 10 years old. Thanks for that. What type of heating fuel do you have at your property? I don't know. No problem. We can still move forward. Do you own or rent your home? I own it. Thanks for letting me know. You own the home. Where did you hear about HVAC x? I just found you guys on Google. Can I get your full name please? Yeah, Carmel Levitan is 64 the best number to reach you at? Yes. Could you please provide your email address so we can send over your booking confirmation? Yeah, hello@ufound-ai.com. Thanks. Could you give me your full address, including the city, so I can make sure we have everything set for your appointment? Yeah, 89 drive. Thanks for providing your address. Could you please give me your postal code as well? That way I can make sure everything is accurate for your booking? Yeah. Thanks for providing that information. I'm just pulling up the calendar. In the meantime, let me share what you can expect when I send a technician to your home. We offer two-hour windows and the technician will arrive anywhere within that arrival window. There will be an $89 dollar dispatch fee. This covers a diagnostic and on-site estimate. The technician will provide a quote for the cost of any repairs payment for the diagnostic plus any repairs completed at the same time is due at the end of the appointment. Is that okay with you? Yeah, sounds good but can you I really need an appointment the soonest available appointment is tomorrow, Saturday with arrival windows 10 AM and 12 PM or 2 PM. Would any of those times work for you? 10:00 AM is good. You're all set for your appointment. You're all set for your appointment. If anything changes, someone from our dispatch team will reach out. You'll get an email confirming your appointment window. And on the day of service, you'll also receive a text when the technician is on the way. Do you have any other questions? No. Thank you so much. Thank you for calling. Have a great rest of your day.