I'm going to show you how to build an agent in Microsoft Copilot.

I'm going to show you how to build an agent in Microsoft Copilot. When we hop into Microsoft Co-Pilot, this is what the top left-hand corner of the screen is going to look like. We're going to go right here and click on new agent. Now we get to the agent builder screen where you can give Copilot a description of the type of agent you're trying to build. From my experience, when we click on skip to configure and do this part manually, we get better results. So now we'll get to this screen. This allows us to name the agent, give a description of what it does, as well as give the agent the custom instructions. This is the most important part because this determines the behavior of the agent, how it generates its output, how it thinks, etc. And if we scroll down a little bit further, this is where we can give this agent access to certain files. This is super helpful because normal Copilot has access to all of your files. So if you really want to narrow the focus of Copilot, we can build an agent and just give it access to a select few files. And at the very bottom we can determine the capabilities of the agent as well as give starter prompts. Starter prompts are pre-built prompts in the agent instead of having to type out prompts manually. Allow me to show you an example of how we build an agent. So we'll name this one Objection Overturns. And it's for sales reps who are struggling with sales objections or just trying to improve in that category. As you can see we're giving a long custom instruction here. Giving the agent some background information on how we're going to want to use it, as well as the way that we want it to generate output for us. We could give this agent access to files that break down our products or services. Or if we had a file full of our most common sales objections that we receive, we could give that agent access as well. Lastly, let's give it some starter prompts. Like, how do I respond to a customer who says we're too expensive? Now we can create the agent and we can use it the same way we would use regular copilot. But now we have an agent with a narrow focus specifically on objection overturns. So we'll give it this prompt here, kind of looking for assistance from this agent to prepare for potential objections we could receive on an upcoming call. The agent analyzes the situation we gave it and gives us its honest feedback. What's really going on, as well as three response angles. Leading off with the ROI and value reframe, then moving into the risk of switching as well as flexible terms. The agent then provides the sales rep with some exact quotes that they could use. These obviously don't have to be followed to a tee, but it's at least a start and can help big time, especially if it's a newer sales rep. And it finishes with some follow-up questions to keep control of the call. As well as a subtle reminder from the agent. Copilot is an elite time saver. You've just got to give it a chance. Follow for more use cases.