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How to save a deal when a skeptical spouse interferes. Ever have it happen, you're on the phone with Mary, and John walks in from work, and he's like, "Get off the phone. They're going to scam you," "They don't want what's good for you." Here's what you have to realize. You need to get yourself onto speakerphone and you need to get yourself in front of John, so to say. If you can take a step back, re-verify your credentials, go over how you got in front of that person, AKA they filled out a request for life insurance or form, and that you're just the one servicing them to help them out, allowing John to re-verify your credentials and go over the information is crucial. Sometimes taking a step back is going to allow you to take a step forward. So don't be so abrupt and think John's just gonna come in and shut the whole thing down. Allow John to get on the same page as you and Mary and move forward together.