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Stop introducing yourself like a salesperson. You're losing them before you even give them your name. Mastering the first five seconds of a sales call is everything. If I'm calling somebody named John, it's hi John, John, this is Marysa, getting back to you regarding the request you sent in about the life insurance protection. When you have that type of cadence and confidence, it's going to allow John to remember that he sent the request in and you're simply following up with him. Remember in the first five seconds, you're not bothering them, they're bothering you. They sent a request in and at this point they're asking for that information, so deliver.