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The civil service is hiring 272
Universal Credit Decision Makers
across the UK right now!
Paying up to £32k
YOU DO NOT NEED ANY EXPERIENCE
Let's Get You HIRED!
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National (Ref 772)
Department for Work and Pensions
Apply before 11:55 pm on Wednesday 12th August 2026
Department for Work &
Pensions
Apply at advertiser's site
Reference number
473687
Salary
£32,137
Person specification
To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand and translate complex information into clear, succinct explanations for the customer. You will also need to learn to use a range of computer systems and be required to handle telephone queries, some of which may be sensitive.
You will need to have:
The ability to communicate clearly and effectively, both verbally and in writing
The ability to collate and analyze information, ask the right questions, and solve problems
The ability to listen effectively and demonstrate empathy when appropriate
The ability to exercise sound judgment and think objectively
The ability to work independently, take initiative, and stay organised
The ability to collaborate with colleagues to solve problems and develop new ideas
The commitment to being an inclusive and supportive colleague